Business ProfileforStronghold Roofing & Solar

It is currently 1-20-22 and our journey with this company started 5-11-21, and it is not yet over. Their quote was actually the best one we got out of 5 different companies but in this case, it is a matter of you get what you pay for. They were quick to collect money and said that it would start between 6-8 weeks. So on week 9 I ask what has happened. Turns out the material is backed up because of covid. Ok, fair enough not their fault. However, I never receive any updates unless I ask for them. And even then there are multiple times where I ask for an update, they say they will get back to me and nothing. They told me sometime in August. Day comes and goes and no update on what happened so it is up to me to track them down and ask. At no point during any of this do they update me on their own, I always had to ask. Finally the day comes around in December to put the roof on. After they finished I walked around the outside of the house to find garbage and a reciprocating saw blade they left in my driveway. On top of that, part of my lawn was destroyed because one of their trucks got stuck. On the first day it rained, the roof leaked. FIRST DAY. They did come out and fix/patch it that night but point is, it still leaked. Now the battle is to get my lawn fixed and at this point I figure it is not going to happen. So that is more money I get to spend. Basically, go with another company. save yourself the headache. Learn from my mistake. I cannot load pictures here but I will on google.

Gustavo - Thank you for taking the time to express your frustrations with your overall experience using our company. We are sorry to hear that you feel that we failed you on communication and follow through. We strive to be the best that we can be on every project, but we are obviously not perfect. I am happy to hear that outside of the small leak that we took care of within a matter of hours, you are satisfied with how the overall roof turned out.

We apologize for not communicating with you more often about your material arrival. The supply chain issues were out of our control and we were very lucky to get the tapered insulation boards for your project in 5 months. Because of those issues, we had minimal updates from our suppliers so we did not communicate as much as normal as we did not have any new information. If we ordered the same material right now in January, I would not arrive for at least 10 months. I would also like to note that we felt bad about the delay and even though it was not our fault, we did not raise your costs by the over $3000 material cost increase that we had during that time to get your material as most other contractors would have done and something we are contractually allowed to do.
We apologize for any of the trash that was missed when our crew left, there are no real good excuses no matter the situation for leaving any trash.
Your yard is composed of very malleable soft sugar sand. Unfortunately, there was not much our trailer driver or supplier could do without leaving some tracks in your yard. Our salesman came out to get the few pieces of trash and smooth out your yard not long after the job was completed. I have included pictures that show we had smoothed out the majority of the issues to your satisfaction and provided grass seed - which is the best course of treatment for super soft sand in December. You pointed out two specific spots that you would like taken care of and our sales person informed our office(see picture with two red circles). We have also been in constant communication with you and fixing the last two remaining spots - and our supplier also contacted you to help fix your yard and you refused to allow them to take care of it.
Again, we apologize for our shortcomings throughout this project and have taken some concrete steps to avoid any of these communication failures in the future.

I refused to allow them to fix it because it would be unethical to do so since you offered to have it finally fixed in exchange for taking down my review.

As has been the case with most of this complaint, this also is not an accurate representation of anything that happened. Our salesman had been in constant communication with the owner that week and was informed that the people were supposed to be there on Thursday. When they did not make it on Thursday, the owner texted me to explain his frustration. I responded by apologizing and taking the blame for not following up to make sure they were there that day. Later that night he made the negative review and then I texted him again(without any response) by asking if I made sure someone was out there the next day if he would remove the review. The reason I texted Gus was because the review made no sense based on the fact that we have been trying to get everything taken care of for him even though the damage to his yard was unavoidable. I explained all of that in my text to Gus to show him that we were trying to get everything taken care of before he even left his misleading review. I did not say that we would fix his yard only if he removed the review. Now that he has refused to allow us to fix his yard and continues to not tell the truth then our work is complete.

You say with the owner THAT week. Indicating it took place over a week. It did not. It took 6 weeks until I finally gave up trying to get it fixed. You also say you took the blame, and in your text to me you specifically say it was not your fault and that it was the delivery peoples fault. There is a big difference between ONLY if I removed it and me saying you said "if I can get someone out there tomorrow, will you take down the review". Not as bad as only but still bad. Unfortunately I cannot post pictures of the conversations on here. But if bbb ever needed proof I have all the conversations with timestamps saved. Your claim of constant communication is me having to call and not the company informing and updating the customer.