ComplaintsforWeather King Sheds Of Lakeland

• Initial Complaint

  03/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They got my order wrong. Did not deliver the shed I ordered on 6/20/2021 and kept almost $337.88 of my hard-earned money as a "re-stocking fee." What are they restocking? They never gave me anything! I paid in full via credit card when I placed the order, and they only gave me a partial refund. I'd like a full-refund so I don't need to take this to small claims court, on the basis of principle. If their employee took the order wrong, they have no right to penalize me with a bogus fee. I have plenty of evidence of what I ordered including, back and for emails with photos, prior to placing the order. This company needs to do the right thing and give me back my money.

  Business response

  05/24/2022

  Business Response /* (1000, 8, 2022/04/11) */ Here is the cancellation paperwork on****** **** 2. According to the system here at the office, here are the notes in our system as of what transpired: THIS IS GOING TO BE A CANCEL AS OF 7/28/21 BBJ 7/29/21: Cancel. Can't fit bldg. b/w 2 palm trees. Owner won't cut them. Confirmed 7/19/21. No buyback. Reclaim Comm from sales rep and lot. Not shipped. Deleting ship doc#*******. Refunding $4144.60 via CC. Keeping $675.75 (restocking fee) Jill Approved Sold from Mattress Warehouse ************************* Price $4505.00 Paid $4820.35 (MC) 8/3/21: Customer Upset about restocking fee. Jill agreed to split the restocking fee with customer. Refunding customer CC $337.87. $337.87 will be kept for restocking fee instead. JH This is what is in our system about this customer. Barry H****** Regional Sales Manager Weather King Portable Buildings Consumer Response /* (3000, 10, 2022/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not true. Yes, to one side we have palm trees, but not on the other side. I can send photos. We have double gates. Clearance is not the problem. I refused delivery because I was sent the wrong shed. This does not warrant this company keeping almost $400 of my hard-earned money as restocking fee. The company made the mistake, the company needs to deal with the consequences. The company already returned half of what they retained, clearly showing that they know it was not right to keep my money, in the first place. This is my last resort to recover all my money, before going to small claims court. It's a matter of principle. I have exhausted all venues to have this resolved, but Weather King Portable Buildings refuses to do the right thing. Business Response /* (4000, 14, 2022/05/03) */ Weather King agreed to refund her money , i sent you their response, nothing more i can do, thank you Forrest "***** R*** - Owner Mattress Warehouse Outlet/Weather King Sheds of Lakeland 8025 Hwy 98 North Lakeland Florida 33809 863-816-0020 -----Original Message----- From:******************************** To: 'Mattress Warehouse Outlet/Weather King Sheds of Lakeland' ***************************** Sent: Mon, Apr 25, 2022 11:44 am Subject: RE: BBB Complaint Case# ******************************************** Forest, We are going to refund the rest of her money to move forward. We delivered the correct building (all paperwork signed and dated by Mrs. **** for the building that was attempted to be delivered) and she signed all the paperwork including the Delivery & Space Requirements (which require the customer to have the adequate space to get the building in to the location). The Delivery & Space Requirements clearly states that the customer is required to have the area ready for the driver and that if the building is not deliverable and the customer cancels, there will be a 15% restocking fee. We agreed, after she complained about it, to split the difference with her even though our D&S requirements clearly states the 15% restocking fee. We have administrative costs with producing, delivering, and taking the building back to the lot, and that is the reason for the restocking fee. The driver, who is one of our more skilled drivers, said that It couldn't be delivered due to the Palm Trees. We have to take his word for that because he is the eyes and the ears of our company at the customers location. There's not been many that he couldn't deliver, and for him to say It couldn't be delivered, means that It couldn't be delivered. The building was originally cancelled due to it being undeliverable because of the trees that were blocking the entrance to the location where the building was going to be placed. She now states that it was the wrong building, which according to the paperwork she signed, is incorrect. As I mentioned earlier, we will refund the remaining balance to her because we don't think its fair for her to give our dealer a false complaint that will affect his business because we couldn't get the building in to her location due to her negligence. Sincerely, Barry H****** Regional Sales Manager Weather King Portable Buildings

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