Business ProfileforImagine Tours & Travel, LLC

Only gave a star because one has to to leave review. ITT should have zero stars! ITT is an awful company to do business with. They have no customer service. We were scheduled to go on tour to ********* in June 2024. Only 6 travelers in our group put down a deposit. Israel declared war. Therefore, we no longer had a group to go, and tour should have been canceled due to lack of participation. ***** with *** stated he did not know where we were getting our information that we no longer had enough people willing to go. ITT also states they are still doing tours to ******. As other reviews state, ITT keeps large part of deposit. One couple that gave a deposit and requested refund due to lack of participation was told their request had been lost in the cracks! They eventually received $200 of their $500 deposit, after several phone calls. Another couple also received this same amount, per person. The 3rd couple was given $300 of the $500. When the other travelers called ITT requesting the additional $100 per person, they were told the last couple received the $300 in error! After speaking to management, they finally received the $100. DO NOT do business with this company. Other group tour companies are better and have professional customer service.

We are very sorry to receive your review, as we only wish to have happy clients. I want to be clear that travel to ****** is doable as we currently have groups in ****** today and more groups traveling next week and again later this week. The idea that you cannot travel to Israel is not accurate. We have offered all clients the option to reschedule and postpone their trips if this would give them more peace of mind. That being said, ****** is currently open for tourism and groups are able to travel. We have provided refunds to all travelers in a timely manner as as you have stated, it's possible that we're not perfect and can make an error, but this is a rarity and not the norm. Considering that we have had many travelers cancel, you can understand that errors are possible, but we also rectify the errors whenever they do occur. Again, everyone traveler has the option to reschedule/postpone or even better, transfer to another destination we offer which we have seen many travelers take advantage of. As the War in ****** is now in it's 7-month, we have many travelers transfer to trips scheduled to visit ****** and 100% of their monies paid to imagine have been transferred to their future trip. We can also share with you hundreds of emails from travelers that have written that they have appreciated the flexibility we have also extended in lieu of the situation in ******.