ComplaintsforCypress Springs
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Complaint Details
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Initial Complaint
11/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called and got on the mailing list a few years ago. My dad couldn't afford the price... We continue to get mailings although I've contacted the office every single time to let them know that my dad passed away in August of last year and every time I call they say that they'll remove him.... But yet again yesterday I got yet another mailing from this company. This is getting to be very annoying for a simple removal of taking someone that's deceased from your mailing list! I am OVER it!!!! Please remove from the mailing list. It can't be that difficult to do.Business response
12/27/2021
Business Response /* (1000, 12, 2021/12/09) */ Contact Name and Title: Jeff R. Contact Phone: 866.267.8218 Contact Email: *************@hawthornret.com To The Western Florida BBB, We have included ***** ******** name to our "supression list" so he will not be included on future mailings/calls. Once we get a person's name on the "suppression list" it will prevent communications in the future, however any print-marketing items already in production may still arrive. That will be a short-term situation, but the matter will be corrected. ******** ****** ****** is the management company for Cypress Springs, and responds to this complaint on its behalf. Thank you for sending this information to me. I would be happy to assist resolving the issue, but I will need the name of **** ******** parent in order to get them on our "suppression list" as soon as possible. If you would be able to provide that information, we can take care of the problem. Sincerely, Jeff R. Resident Relations and Training Department ******** ****** ****** **** ** ********* **** ****** ***** *** ********** ** XXXXX Toll free: ************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.