Business ProfileforBeam Software

After 9 mos of conversion processes, (& $25000 out of pocket between IT, paying someone to convert our ***** ******* $7500 onboarding fees) we were FINALLY up and running with this company in September of 2023. From there it just seemed like a NIGHTMARE we couldnt get out of. Day after day, there were MORE BUGS, inaccuracies, and problems then should even be allowed in a software company. We spent most of our days trying to FIX errors, which at this point we were just bleeding money as we couldnt keep up with our day to day processes. It even got to the point where I was finding errors MYSELF in their accounting system! (money that was owed to us) Was told it was a bug Being a small business we cant afford to just lose money because their system isnt capable of handling such simple accounting tasks. Not to mention, the owner ***************** made every possible moment to make us feel small, which is so ironic considering they are a small business themselves. At our final breaking point, we approached the owner with our concerns and he basically told us to go to another company & offered no real help or resolutions. At this very moment we decided to go BACK to prior software company which ultimately ended up costing us another $5000. Buyers need to beware of this company as they have a VERY undeveloped software and make promises to offer services they CAN NOT provide. We were sold and misled on the products/services and because of this we were put into a deficit of $30000 with no consequences on their part. He actually refused to get us our data back until we paid him the remaining $4500 which was not right KNOWING he couldnt provide us basic accounting/collections software functionality we needed to run our business effectively. Not to mention the law suit we received due to their lack of knowledge of credit bureau reporting- who knows how much that is gonna cost us. This is my first complaint and requesting a FAIR resolution for their actions