ComplaintsforLakewood Ranch Medical Center

• Initial Complaint

  08/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Original Date of Service was Jan-****** TruePartners invoiced UnitedHealthCare for $1533.00 on Mar 17 2023 and it was denied as a duplicate. They were paid by UnitedHealthCare on Jan 26 23 for a negotiated amount of $544.59, which is why they were denied payment on the Mar-17 invoice. However, they continue to ask me to also pay this duplicate bill. I've talked to their billing **** several times on the phone and emailed documentation requested on more than one occasion. However, they are still harassing me. This may be a pattern of fraudulent and duplicate billing by this company based on other complaints.

  Business response

  08/23/2024

  This is in response to BBB ******** regarding a billing complaint for another entity. Thank you for bringing this matter to our attention. We are appreciative of the ability to resolve matters of concern, and we welcome your collaborative approach to improve care.

  We take seriously the responsibility of investigating your concerns. We understand that you have concerns about TruePartners billing. Lakewood Ranch Medical Center does not have jurisdiction for ******************** Physician Billing. We are able to direct you to your billing statement for contact information to resolve the matter. We'd also like to provide you another way of contacting that organization which should prove to connect you with the appropriate folks to assist with this issue. 

  Please get a hold of EM Alliance at ************. You should be able to reach someone between 08:00am - 08:00 pm EST. They also have a payment portal that you can sign onto at ****************************. We understand you will need your account number on the statement, your last name, and your date of birth in order to sign on.

  Our hospital strives to provide excellent clinical treatment to our patients, and we also want to be recognized as providing sensitive and compassionate care. We hope this was helpful and that you are able to get a speedy resolution to this billing issue. Have a healthy year.

• Initial Complaint

  01/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Jan 9th, 2023 I was treated for an injured wrist (resulting from a car accident) at the **************** which is owned and operated by Lakewood Ranch Medical Center. They since double billed me for physician services (original invoice $1,061). They sent an invoice to my health care insurance (Aetna) which was rejected and they sent an invoice for the same services to my auto insurance (Progressive) which paid $848.80 in late February. I should owe a balance of $212.20, which I would be happy to pay. However, they continue to send me a full invoice that they have now discounted down to $393.28. They refuse to recognize the payment received from Progressive for the same services, even though I have sent them a copy of the Explanation of Benefits twice and a copy of Medical Payment Details from Progressive for all payments associated with my car accident. I have made 5 calls since May on this issue and sent various documentation. Each time I am told they will evaluate the situation and correct it. They never do. All they do is wait another month or so and send me another bill for $393.28 (account #*********** through their TruePartners Ranch Emer Spec billing organization ************. I just want them to cancel this second invoice and recognize the payment made by Progressive.

  Business response

  01/25/2024

  This is in response to the recent complaint submitted regarding billing practices of TruePartners Ranch Emergency group. Thank you for bringing this matter to our attention. We are appreciative of the ability to resolve matters of concern.

  We take seriously the responsibility of investigating your concerns. The hospital confirms there is no responsibility owed by you. The hospital does not bill for physician services. This will come from the entity group who took care of you during your encounter. As you know, they are TruePartners. We find that TruePartners, who we previously did business with, is in bankruptcy court. 

  The hospital does not have jurisdiction over this billing. It is in the bankruptcy courts hands. Our records show debtors' attorneys contact information for your billing concerns is as follows:

  *********, *****, *****, & *****, LLP | ********************* ***** (DE Bar No. ****) | ********************************** (CA Bar No. ******) | ****************************** (** Bar No. ****) | ****************************************************** Box ****, **********, ** 19899-**** (Courier *****). Telephone **************. Facsimile **************. Email: ******************* ************************ and *******************.

  The hospital is committed to providing our patients with quality and compassionate care. Thank you for the opportunity to supply you the information you are seeking.

  We hope you have a healthy day.

  Customer response

  02/06/2024

   
  Complaint: 21186374
  
  I am rejecting this response because:  *********** harassing me and double billing is the vendor who collects for the hospital noted in the complaint.  They are employed by the hospital for this service and I find the hospital's response dismissive.  Attached is a copy of the check that was sent for these services by my insurance company.  It shows on the reverse side that it was cashed on March 3, 2023.
  
  Sincerely,
  
  ***********************

  Business response

  02/09/2024

  This is in response to your rejection of our response. We understand your frustration. As mentioned, the hospital does not have jurisdiction over billing that came from a group that was not under our employ. Today, we know that the group has gone into bankruptcy and we have found out the bankruptcy attorney information that you can use to get a resolution to your situation. For your convenience, the contact for billing issues through the group named TruePartners is:

  *********, Stang, *****, & *****, LLP. ********************* ***** (DE Bar No. ****). ********************************** (CA Bar No. ******). ****************************** (** Bar No. ****). Address: ****************************************************** Box ****, **********, ** 19899-**** (Courier *****). Telephone number is **************. Facsimile number is **************. Email: ******************* ************************ and *******************.

  TruePartners, not employed by our hospital, would normally deal directly with your billing inquiries. We researched and found, due to TruePartners bankruptcy, your billing inquiries are to be directed to the bankruptcy court where they have jurisdiction.

  Our hospital has never been involved in billing practices of TruePartners. They are a separate entity. We hope that you are able to reach out to the contacts we researched, listed above, to get the resolution you deserve.

  Thank you.

• Initial Complaint

  01/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Procedure done 8/8/23 & prior to procedure (at check in) I had to pay $1089.36. This put me $385.64 over my max out of pocket expenses with *****. I have called on 6 different occasions over the past 5 months & am being told that they will not credit me the overpayment until they receive payment from Aetna. Their contracted agreement is between them & should have no repercussions on me. I would like to get the money owed back to me & apparently need assistance in getting it!!

  Business response

  01/12/2024

  January 12, 2024

  RE: BBB 21125346

  This reply is in response to your inquiry of a refund for overpayment on the day of your procedure. Thank you for bringing this matter to our attention. We are very appreciative of the ability to resolve matters of concern, and we welcome your collaborative approach to improve services.

  We take seriously the responsibility of investigating your concern. We understand that your billing concern regarding an overpayment was resolved today. I spoke with our *********************** team as soon as we received this correspondence to investigate your claims.

  We just received word that our records align with your claim. A refund was issued this afternoon back to your credit card. We apologize for any inconvenience this may have caused. We continue to collaborate with your insurance company; however, we hope that you'll find this immediate resolution satisfactory.

  Our system strives to provide excellent clinical treatment to our patients, and we also want to be recognized as providing sensitive and compassionate care. Lakewood Ranch Medical Center is committed to providing our patients with quality services. We look forward to continued collaboration.

  Have a healthy New Year.

• Initial Complaint

  01/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Lakewood Ranch Medical Center July 11, 2022 Total Charge: $39,283 Balance Due: $242.48 The dispute with Lakewood Ranch Medical Center is they sent me a statement late October 2023, 15 months after ** visit showing an *** procedure being done one day later, July 12, 2022. This procedure was not done at Lakewood Ranch Medical Center. I have the *** report that was done and paid for at my local ************ The doctors at the ** decided not to run another report since I came directly to ** from ************I called twice. Spoke with ******** on 11/21/2023 and *** on 12/4/2023. Both were going to elevate this issue and someone would get back to me, no calls. I am now receiving text message, phone calls and overdue statements on the above balance.************************* November 4, 2022 Balance Due: $291.85 The dispute with ************************* is they sent me a statement November, 2023, 12 months after endoscopy procedure showing an *** procedure being done 4 days prior to procedure, November 1, 2022. This procedure was not done at *************************.I called and spoke with ******, December 18, 2023. She was to call me back on Wednesday, no call. The reason for bringing both of these hospitals up is because the same company/department gathered these additional charges.Are patients now expected to pay fraudulent charges?

  Business response

  01/11/2024

  January 11, 2024

  RE: ********

  This response is of a complaint correspondence referenced as ******** about a patient's billing for a couple of encounters. Thank you for bringing this matter to our attention. We are very appreciative of the ability to resolve matters of concern, and we welcome your collaborative approach to improve care.

  We take seriously the responsibility of investigating your concerns. I spoke with our team on the day we received this correspondence. The following is our findings of two separate visits, one for Lakewood Ranch Medical Center, and the other for *************************.

  The complainant states: "Lakewood Ranch Medical Center - July 11, 2022" has a discrepancy "showing an *** procedure being done one day later, July 12, 2022. This procedure was not done at Lakewood Ranch Medical Center, I have the *** report that was done and paid for at my local ************ The doctors at the ** decided not to run another report since I came directly to ** from ************.."

  Despite the ** doctor using the *********** *** results, the licensed practitioner appears to have ordered an *** later in the day. Albeit, the *** was taken on 07/11/2022, not the next day. We have corrected the date of service. The *** was performed and is recorded as being taken at 18:13, approximately three hours after arrival. The recommendation by our ** team for the *** could very well be to re-evaluate any chief complaints the patient presented with. This is no uncommon.

  The complainant states: "************************* - November 4, 2023, ....showing an *** procedure being done 4 days prior to procedure, November 1, 2022. This procedure was not done at *************************."

  We were unable to locate an *** performed for the November visit. The pre-operative paperwork does not state an *** was needed prior to the procedure. We did find an order for an *** that was later cancelled. We have removed the *** charge from the November visit.

  In summary, we have corrected the date of service for an *** that was performed in July 2022 at Lakewood Ranch Medical Center. At *************************, a charge has been removed due to an *** that was ordered and cancelled, and not performed.

  Our sincerest apologies for any inconvenience this may have caused. Our system strives to provide excellent clinical treatment to our patients, and we also want to be recognized as providing sensitive and compassionate care. Lakewood Ranch Medical Center is committed to providing our patients with quality services. We look forward to continued collaboration.

  Customer response

  01/11/2024

   
  Complaint: 21090283
  
  I am rejecting this response because:  There was NO *** preformed at Lakewood Ranch Medical Center in July.  They were going to preform an *** upon admittance but decided NOT to preform the *** due to me bringing the *** Report directly from ************  Three hours after being admitted it was determined I had pneumonia so there would not have been any reason to preform an *** three hours later.  Please remove this charge.
  
  Sincerely,
  
  Loudonna *****

  Business response

  01/12/2024

  Thank you for reaching out to us regarding you rejection to our initial response to your complaint. We certainly want to resolve this in a manner that will suit both parties.

  Going back into the record, I noticed I made a typographical error on the time the *** was performed. The *** study was recorded at 15:13:18 near the time of your arrival. It is on our Lakewood Ranch Medical Center *** study paper and can be seen in your patient portal for reference. The study was performed and will not be removed from the charges. 

  We wish you health and well-being for the New Year.

  Customer response

  01/13/2024

   
  Complaint: 21090283
  
  I am rejecting this response because:  I have the actual report that was done at the urgent care.  I suggest you take a better look at.  I will take this further.  I will let my neighborhood network be aware of your practices and will file a formal complaint and see if I can take legal action.  This has been an eye opening experience.  I will be watching every item on each bill received by you.  I have been told I need to let ******** know of your padding of extra charges.  I had no idea the very people who brag about the great care they give their patients, expect patients to pay for fraudulent charges.

  I want to thank BBB for helping me as far as you were able.  I wouldnt have gotten this far without your help.

  Sincerely,
  
  Loudonna *****

• Initial Complaint

  12/12/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Service date of 7/24/23. Lakewood Ranch Medical Center contracts with TruePartners Emergency Specialists. They are responsible for the acts of their contractors including the contractors' ability to handle insurance claims and payments appropriately, within the confines of the "no surprises act." I have attempted to contact the numbers given by Lakewood Ranch Medical Center to reach their subcontractor TruePartners and have not been able to speak to a manager upon my requests for escalation. Months later, due to TruePartners failure to submit insurance claims and make appropriate adjustments, I am now, despite having a good insurance plan, being sent to collections by TruePartners. I demand to be given an appropriate stateside contact that can assist with having this account sent to insurance by TruePartners and the claims appropriately adjusted. This is a failure on the part of TruePartners and Lakewood Ranch Medical Center, as the medical center chose this company to provide services and is responsible for the harm and stress caused by this horrible company to Lakewood Ranch patients. I have read reviews of Lakewood Ranch attempting to pass the blame to their contractor, at the end of the day, the *** can choose a new contractor to provide doctor services to its emergency room. The lack of the medical center's oversight is a direct failure to its patients. I further suspect its contract with TruePartners includes oversight responsibilities, of which terms the medical center is refusing to acknowledge to its patients. This is a horrible practice and a stateside complaint line should be established immediately to clean up the issues being caused by TruePartners.

  Business response

  12/19/2023

  This is a hospital response to a recent complaint by a customer issuing correspondence to the ********************** on a different company or physician group billing issue. Thank you for bringing this matter to our attention. We appreciate the ability to resolve matters of concern, and we welcome your collaborative approach to improve services.

  We take seriously the responsibility of investigating your concerns. We understand that your concerns regarding a previously contracted service, TruePartners/*************************** (APP), has been addressed with you by our Patient Access team on December 13, 2023. Our team has been cultivating information about this resigned entity to ensure you have more information on getting to the crux of your requested claim adjustment.

  We were limited as to what we could and could not do in this billing matter. By now, our team has informed you that we have discovered APP is in the jurisdiction of a bankruptcy court. Since this is not a hospital bill, we are unable to get involved in negotiating this matter with the bankruptcy court on behalf of the patient. The money owed, in theory, belongs to the bankruptcy court estate at this point (even if there is a question about what is owed, and why) so there is not much the hospital can do about that.

  We appreciate the frustration and understand you are aware of contact information at the ********** of *********************** for ******************************* at ********************************************************* also discovered an 800 number that patients are supposed to refer to so they can discuss their ER professional bill. You may already be aware of this number at ************. The telephone number is linked to R1 which is an outsourcing company who also owns Medical Financial Solutions, a collection agency in *********, ********. The name we were given for patient escalations was ***************** which we found out left APP over a year ago.

  After the physicians regrouped, it appears they chose a company to handle their go-forward billing out of **************, *******. The number as of December for assistance is ************. Although this telephone number may not be helpful for a past service, it may glean more information.

  We cannot express enough sympathy over the inconvenience this may have caused and wish we could do more outside of contracting with a new group.

• Initial Complaint

  05/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  see Attached document

  Business response

  06/02/2023

  This is in response to correspondence directed through the Better Business Bureau regarding your mother's billing concern for TruePartners. Thank you for bringing this matter to our attention. We are very appreciative of the ability to resolve matters of concern, and we welcome your collaborative approach to improve care.

  We understand your concerns regarding billing that has been issued by TruePartners. TruePartners is not a part of Lakewood Ranch Medical Center and therefore does not have the authority to address billing concerns for their company. With that said, TruePartners does have a couple of telephone numbers where you can reach their billing department directly. Those phone numbers are 800-962-3303 and 800-225-0953. Escalate and ask for a supervisor during your call if you need one.

  The second phone number mentioned above is what we received from TruePartners when we called them up and asked who their patients should contact when they have a billing concern.

  Fielding the matter to the appropriate organization should bring this matter closer to resolution.

  Customer response

  06/02/2023

   
  Complaint: ********  
  I am rejecting this response because: My mother called and spoke repeatedly to both billing departments,

  explained her concerns and the continue  request for payment without avail, hence my action of passing 

  this along to BBB to hopefully resolve. Again she has called and repeated her explanation without success. She is 

  ninety five years old and does not need to be harassed for a billing that should have never been sent.

  Thank you.
  
  Sincerely,
  
  ******* *******

  Business response

  06/02/2023

  Thank you for your quick reply. Please try the second phone number provided by TruePartners Billing department as stated on the previous correspondence. It is 800-225-0953. A supervisor may be of better assistance. TruePartners is the only organization that can assist with this billing inquiry. Lakewood Ranch Medical Center appreciates the opportunity to assist with your concern. To do this, and in addition, we have contacted Shelby D. at TruePartners and informed her of your concerns with not being able to get assistance. Ms. D. is aware of your concerns and is reviewing your case. As a gentle reminder, this Better Business Bureau complaint should be issued to TruePartners and not the hospital. Ms. D. email address is [email protected]. Please make every effort to contact TruePartners with billing concerns from their organization. Thank you.

• Initial Complaint

  01/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The time was July 2, 2021. I went to the hospital for some reason for a checkup. After some simple physical examination I provided my insurance Policy to the hospital and left.I received the bill on July 2, 2021. I was shocked at the amount of the bill. A simple physical exam cost me $41,382! I still had to pay $29,145.8 after deducting the insurance policy!So I sent an email to ******************** (the email provided in the letter) on January 3, 2023 asking for more information and received no response. So I called ********** (the number provided in the letter) on January 9, 2023 to ask for more information and the operator's name was *********When I asked for the price of the medical bill, she gave me this number ***********) and when I called, the operator simply told me they did not know the price of the service and to call **********. When I went to the phone again to **********, the operator was still ****. I mentioned to her that I was going to complain to her supervisor about the medical billing issue. **** took down the details of my complaint and told me that she would forward my complaint to her supervisor, but there was no Reference number; she also mentioned that the supervisor would get back to me within 24 to 48 hours.However, 10 days have passed and I have not received any response. If the bill is reasonable, why can't Lakewood Ranch Medical Center give me a response? I need a definitive response from Lakewood Ranch Medical Center regarding the ridiculous billing price.

  Business response

  01/25/2023

  January 25, 2023

  RE:  Better Business Bureau (BBB) Complaint ID: ******** about refund or exchange issues.

  Thank you for bringing this matter to our attention. We appreciate of the opportunity to resolve matters of concern and we welcome your collaborative approach to improve services.

  We take seriously the responsibility of investigating your concerns. Several of the issues you brought forth related to your billing statement. We have the ability to refer you to ************* Below is a response to each of your stated concerns and instructions on seeking assistance for your balance.

  Complainant expresses that he went to the hospital for some reason for a checkup. The complainant sought emergency medical services at our emergency department on 07/02/2021.

  Complainant states he received the bill and was shocked at the amount of the bill. According to our research, the complainant provided a primary and a secondary insurance upon presenting to our emergency department on 07/02/2021.

  Complainant states a simple physical exam cost me $41,382!I still had to pay $29,145.80 after deducting the insurance. Complainants visit to the emergency department is considered emergency care. Complainants primary insurance paid their portion which took much time getting resolved. The secondary insurance rejected our claim multiple times. The secondary informed us that the complainant was not eligible for his secondary insurance because his coverage ended on 06/25/2021. Complainant was advised by our *********************** of the status of his account on both 07/10/2021 and 12/13/2022.

  Complainant states I sent an email to ******************** (the email provided in the letter) on January 3, 2023 asking for more information and received no response. So I called ************ (the number provided in the letter) on January 9, 2023 to ask for more information. On 01/09/2023, complainant called regarding his bill and why we have not responded to his email.Complainant was again advised he did not have secondary insurance coverage on the date of service of 07/02/2021 and advised complainant to speak to his insurance provider.

  Complainant states 10 days have passed and I have not received any response. If the bill is reasonable, why cant [the hospital] give me a response? Complainant was provided with an adequate response by informing him that his primary insurance paid their portion and the secondary rejected it due to not being eligible at the time of service. The complainant was informed of his responsibility in the amount of $29,145.80.

  We hope this clarifies your concerns about the billing. At this time, wed like to provide you with possible assistance with your remaining balance. We recognize that individuals are unable to pay for services and want to introduce you to screening for ************* Simply go to ************************* located at ******************************************************************. Go to ************** and ask for *******************. Let **************** know youd like to apply for *************

  Our organization strives to provide excellent clinical treatment to our patient, and we also want to be recognized as providing sensitive and compassionate care.

  Respectfully,

  ***********************, MBA, CPHQ, HACP, LSSGB

  Customer response

  02/01/2023

   
  Complaint: 18838757
  
  I am rejecting this response because: I went to the ************************* on January 30. The person named ************************* received my request and explained the Charity program to me, she said even application approved, I still have to pay 20% percent or more. And I explained to him that I will be kicked out of apartment because I still unemployed. She said she only can help me to submit the application and send me email next day. Today is Wednesday, I didnt receive any email regarding the Charity program, and these is no any further action. It is really not good for this.
  
  Sincerely,
  
  *******************

  Business response

  02/10/2023

  This response is in acknowledgement of your query regarding a billing statement. Thank you for letting us know that you spoke to a Financial Counselor in Admissions.

  By now, you would have spoken to our Patient Accounts Manager. We did consider charity but you did not qualify, therefore, we gave you the self-pay discount then prompt pay discount for a flat amount due.

  Please continue to work with our Patient Accounts Manager. We hope that you have a healthy year.

• Initial Complaint

  03/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  had surgery 10/11/2021-paid 72.50 10/11 and 25,00 1/3/2022 towards my copay of 215.00--did appeal of my copay with united healthcare I won. UHC paid LWRMC 215.00 1/25/22. I have been trying to get my 97.50 back. called their central billing 1/31/2022, 2/22/2022 and today 3/1/2022. 1st call told me takes 3 weeks; 2nd call it has been approved n submitted 2/21/2022 sent to be expedited; today told approved to be expedited and another 2 weeks to get my refund back by check. this is ridiculous. never had this problem with other medical hospitals or surgery centers if was to get a refund. I've read other complaints on LWRMC of people trying to get a refund back from them.

  Business response

  03/14/2022

  Business Response /* (1000, 8, 2022/03/07) */ This is in response to Case 67516927 surrounding a refund check process. Thank you for bringing this to our attention. We are very appreciative of the ability to resolve matters of concern, and we welcome the collaborative approach to improve care, treatment, and services. We take seriously the responsibility of investigating your concerns. We understand that your concerns regarding the refund process will be resolved this Wednesday, March 9, 2022. I spoke with the team on the same day we received this complaint to ensure our Central Business Office (CBO) was aware and followed up with you. Our records matched your recollection of events. By now you would have received a call to confirm your refund address. Rest assured the hospital has taken this into our own hands and a refund in the amount of $97.10 will be mailed out on March 9, 2022. Lakewood Ranch Medical Center is committed to providing you with quality care and services. Consumer Response /* (2000, 10, 2022/03/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) LWRMC called me on Monday Mar 7, said check for refund would be sent out from their office, not billing office, on Mar 10 recd Mar 12. My complaint was about the billing dept. not the hospital itself they were great when had surgery. Thank you BBB for your help.

• Initial Complaint

  12/31/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I had a procedure done July 14, 2021 and was covered under Humana insurance by my employer. After the procedure I received a bill from the hospital to pay my co-pay which was $500 which was our portion of the entire bill. We paid that on 11/2/2021..we have the receipt. I received a bill for $1,483 from Lakewood Ranch Hospital on 12/14/21 saying I owed this bill. My wife contacted Humana on 12/27/21 and spoke to Bay who three way my wife and a Lakewood Ranch billing department and explained to them that Humana paid over $5,000 for this claim and that the portion of my bill was $500 which was paid and that we didn't owe them anything else because we satisfied our portion . Humana stated that they did not send that they paid the full bill minus our co-pay and therefore did not know where this bill came from since it should have been added to the main bill that was sent. Now Lakewood Ranch Hospital is trying to stick me with this bill after I paid what I was legally suppose to pay. I am not obligated to pay this bill, and do not want this sent to my credit report since I fulfilled my portion of this debt. This bill is between Humana and Lakewood Ranch.

  Business response

  01/11/2022

  Business Response /* (1000, 6, 2022/01/07) */ This is in response to the correspondence about billing concerns. Thank you for bringing this to our attention. We are appreciative of the ability to resolve matters of concern. We take seriously the responsibility of investigating your concerns. As you probably know by now because you've also been contacted on the matter, this portion of the bill has been applied appropriately to the insurance and therefore taken off of your responsibility. I understand our Central Billing Office contacted you to inform you of this action. Lakewood Ranch Medical Center is committed to providing our patients with quality care, treatment, and services. We hope this collaborative effort is to your satisfaction. Consumer Response /* (2000, 8, 2022/01/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a phone call from their office informing me that this was a contractual problem and it has been taken care of by the insurance and I am not obligated to pay it.

• Initial Complaint

  11/03/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went to the Lakewood Ranch Medical center for a recurring health problem that I needed relief from. In February 2020. My care was prompt and gave me relief, and when my bill arrived in the mail, I paid the $500 that I owed for my copay, and didn't think anything of it. Fast forward to now (November 2021), the hospital is STILL sending me a bill for this service and at one point, put me in collections, despite me speaking on at least 10 occasions with at least 10 different people including managers regarding this. They claim my payment was applied towards an account that my daughter has on file there at the hospital. I was assured that balance would just be transferred to my account as I also sent them proof of payment through my bank. Well, apparently nobody is willing to competently rectify or solve this problem, so around and around we go with me receiving a bill in the mail for a bill I already paid almost a year ago, and then me calling once again to explain the situation. I am tired of wasting my breath, and need help to solve this issue.

  Business response

  12/03/2021

  Business Response /* (1000, 7, 2021/11/09) */ Thank you for bringing this to our attention. We take seriously the responsibility of investigating your concerns. A thorough review has been completed as of November 9, 2021. We immediately seen the credit on your account and applied this the appropriate account. We confirmed that the transfer was complete. By now, you would have received a call from our central business office manager as stated in our records on November 8, 2021. We are pleased you are satisfied with these results. Our system strives to provide excellent clinical care to our patients, and we also want to be recognized as providing sensitive and compassionate care. Thank you for reaching out. Have a happy and healthy day.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩