Customer ReviewsforCornerstone Pros

RUN AWAY FROM THIS COMPANY. DO NOT LET WEBSITE PHOTO FOOL YOU ON THEIR FLEET OF MANPOWER. I HAVE BEEN W/O AC FOR 9+ DAYS. THEY WERE CALLED DAY ONE. MAX'D MY CREDIT CARD FOR 10000.00 DOLLARS AND ALL WE HAVE IS "WAITING ONPART". IT'S UNDER WARRANTY, AIR HANDLER, ON A UNIT 6 YRS OLD PAID OFF. SO WHY 2121.00 FOR PARTS TO PATCH WHAT;S UNDER WARRANTY ??? IT TOOK 4 DAYS ABOUT TO OFFER US A PORTABLE UNIT WHICH IS BARELY BLOWING TEPID AIR. I HAVE PETS AND THEY; AS AM I; ARE QUITE SICK. THEY KNEW/KNOW THIS. SO WHY OVER 2 GRAND FOR PARTS AND HAVE NONE AFTER PAYING 10000.00 ......WE HAD TO CALL THEM DAYS AFTER "ESTIMATE" TO BE TOLD PARTS ON BACK ORDER. ??? NOT TELLING CUSTOMER YOU TOOK MONEY FROM??? WE ARE SEEKING 2 THINGS. A SECOND OPINION. GUESS THE OTHER...NO STARS. ONE H-A-S- TO BE LEFT. AND STILL NOT REPAIRED AS I WRITE THIS IN A 96 DEGREE HOUSE AT AGE 71 WITH SERIOUS HEALTH ISSUES. WISH I'D READ MORE REVIEWS HERE. GO ELSEWHERE IF YOU CAN

*****, we're truly sorry to hear about your experience. We understand how tough it can be without AC, especially for those with health concerns. We assure you, we are doing everything possible to resolve this. The cost includes labor and other expenses, not just parts. We'd like to discuss this further. Please, reach out to us directly.

Proceeded with caution! Do not use this company unless you want to be out money that didn’t actually need spent and to have an enormous amount of inconvenience of them being in and out of your home an inordinate number of times AND to NOT solve your problem. The HVAC system was installed by Cornerstone approximately 3 years ago. In September of ‘23 the system wasn’t keeping the house at the set temperature (which it always had), so we called. A technician was sent out and he determined that the coolant pressure was a couple of pounds low and refilled it. We then had no problems until May of this year. Once again, the air conditioning was not keeping the house at the set temperature. We are not unreasonable, we set the temperature at 74° during the day and 71° at night. The first of 11, yes 11, visits the technicians, determined that our AC ducting was the culprit. That it needed replaced. The salesman came out spoke to my husband, explained everything, even talked to him about his allergies, and sold us new ducting with an ionic air cleaner, to the tune of $7200. We patiently waited for the ducting to be installed, and it seem to have been done well. Within two days we knew there was a problem, as once again the AC was not keeping the house cool. In the afternoons with the temperature still set at 74°, the house will get as hot as 84° with the system running constantly. Multiple visits later to include a new coil being installed for an additional $500 out of our pocket and more coolant being installed in the system - Just to have the air conditioning continue to not keep the house at the set temperature. We now have a loan and have drawn down our emergency funds for ducting that may or may not have actually needed changed and a new coil that is also not fixing the problem. We do not recommend using this company for any of your HVAC needs, at all. We have been getting nothing but a runaround and are now out $7700 with an AC unit that continues to not work.

Abby, we're genuinely sorry to hear about your recent experiences. Our team takes pride in providing top-notch service and it seems we may have missed the mark this time. We appreciate your feedback and would deeply value the opportunity to discuss this further. Please reach out to us at your earliest convenience so we can work towards a resolution.

We have reached out to you. Several times. We have asked to speak to a manager/upper management multiple times- we do not get calls back. Again over the weekend a technician had to come out, as the system was again not working. This time at all and we spent the entire night at 86. Again the tech who arrived was friendly and professional, but again couldnt tell us what is wrong. So how about you reach out to us, you have our number.

We have had Cornerstone take care of our A/C needs since 2006. We left another large company who nickeled and dimed us and didnt want to follow through with warranty work. We are so pleased with everyone and everything they have done for us over the years. We currrently have their service contract. They are very thorough and we appreciate that. Absolutely no complaints. No service tech is perfect because they are human but these techs are so very close. We love our Daikin units. We love having the bulb that cleanses the air as it passes thorough the handler.

Thank you for sharing your experience, *******! We're delighted our team has consistently met your expectations since 2006. Your satisfaction and peace of mind are what we strive for. We're so pleased you're loving your Daikin units and the air purifying bulb. Your loyalty means the world to us!

I purchased an iron filter and sediment filter for my well system for my home. BUYER BEWARE is definitely the key. I should have gotten several other companies quotes and input before I bought from Cornerstone Pros.. According two a couple of other companies I talked to I paid twice what I should have. I talked to the manager at Cornerstone Pros about why their costs were so high and why it was so expensive. He said because their costs were high. I did not believe that but he would do nothing about it anyway. I bought it on a Monday and called to get them to pick it up on Thursday and give me my money back to no avail. I did not get a product manufactures warranty for the equipment even though they said they were sending me one. Their isn't even a manufactures name on the iron filter or whole house filter. No information on the products at all. Just because they give you a veterans discount stay away from this company!

Hello *******, We're sorry that our pricing did not align with your expectations. It's very important to us that our pricing reflects the quality and reliability of our products and the comprehensive support and warranties we provide. We always want you to feel confident about your purchase and welcome you to reach out to us to discuss your concerns regarding the warranty or other issues further. We hope to deliver an amicable resolution and look forward to hearing from you. Thank you.

The a/c serviceman broke my condenser on a regular service call- now they want $1100 to fix it!

*******, we appreciate you reaching out with your concerns. I do show that we were out on 3/25/2024, after this post, and resolved the issues at hand and got your AC system back in working order. We also did not see where any previous employees of our company had broken any items on the unit. We hope that you are satisfied with the services we have provided to you but ask that if you are not please call us to go over any further concerns.

I was charged a ridiculous amount for a service call where the technician removed a gasket from my fill valve. Nothing else. The technician was fabulous!The company policy on service calls for a Customer who has a home warranty is outrageous. I chose not to use my warranty as I had installed a bidet and it really wasnt a warranty issue. Eventually I was charged the $49 call fee and $151 for installation of my own toilet fill kit, which was NOT installed as it wasnt necessary. The removal of a gasket I could not see was the only issue. But It was better than $250 but not by much.

Hello Naomi, thank you for sharing your comments, and we're glad to hear our technician provided fantastic service. We understand your concerns regarding the changes and appreciate the opportunity to clarify. We work to maintain transparency and offer upfront pricing for all our services, ensuring our customers are informed from the start. We would love the opportunity to discuss this further with you and ask that you please reach out to us directly so we can better understand your situation and work towards a satisfactory resolution. Thank you for bringing this to our attention.

Had cornerstone out for a repair on my AC, tech was quick and got it fixed same day! Will recommend to others.

We are excited to hear that our technician was able to quickly resolve your AC issue, ***. Thank you for taking the time to share your positive experience with Cornerstone Pros. We appreciate your recommendation and look forward to providing you with exceptional service in the future.

I purchase an air condition machine that in one year breaks. The value paid for machine and installation was high and unfortunally not worthy. The installation was not done correctly additional work and visits required. It has been a year and machine broke. As I did not purchase the extended warranty additional money (high) required for the fix. Extended warranty was more expensive that car warranty.

***, we are saddened to here that you are not satisfied with the work that Cornerstone has provided you over the years. We do offer the extended labor warranty through the manufacturer from the date of installation all the way through the first year of the unit being installed at the home and the pricing for this is set with the manufacturer directly for purchase. Based on the records of the ** unit we installed at your home there have been minimal visits to the property since the initial installation and no noted complaints of the unit not operating to your standards prior to this most recent visit. I do show that you have spoken with management and came to a mutual agreement for the installation of the part and hope that this is to your satisfaction. Please feel free to reach out to our office with any further concerns! 

Hired Cornerstone to install 2 new toilets. They showed up without notifying me. Then, when they installed the toilet on the 2nd floor of my house the plumber broke our water pipe and water flooded our master bathroom into our bedroom. Side note: ive spoken to 3 different plumbing companies and they all agree that the water main should have been turned off before working on the toilets. For almost 10 minutes water spilled down through our ceiling into the 1st floor (we have video evidence of all this). Our ceiling is cracked with mold starting to grow from the water. The plumbers ruined our wooden cabinets in our bathroom, all our rugs/matts, tile is discolored, water escaped into the dry wall and a foul odor is in our bathroom. They didnt help clean up the gallons of water that leaked into the 1st floor. While my wife and I cleaned up, the plumber took a break to smoke 2 cigarettes. When we asked one of the plumbers what can be done, his response ," that's not my job, I'm not the lead and I don't get paid for that." Have that on camera btw. Then when asked about the manager the plumber said he went home for the day. Wouldn't you think this is an emergency and he should be contacted somehow?! No answer from the plumber. When I asked if we can wait to finish payment since all the damglage to our house, the plumber responds with "I CANT LEAVE UNTIL I RECEIVE PAYMENT." We hired our own EMS services to prevent further water damage because Cornerstone offered no assistance with clean up. Basically for 1 week our kitchen, master bathroom and bedroom are blocked off from use with loud machines. The plumber admitted he messed up and he would talk to his manager. No call from the manager until the next day. They took zero accountability for any of this. They were more concerned of taking my money and leaving. Now, I've spoken to Plumber Manager ***** and GM ***********************. Both have been very rude and unprofessional. Offering no help to clean up at all or fix the damage.

*******, thank you for taking the time to share your detailed experience. We understand the distress such a situation can cause and are sorry to see how dissatisfied you are. While we respect every customer's perspective, we also ensure our staff follows stringent protocols in their service. We apologize for any negative customer service you had in connecting with us previously and would like to discuss your experience to gain a clearer understanding and find a mutual path forward. We encourage you to get in touch with us so we can address your concerns directly. Thank you in advance for your time and consideration.

I have already been in touch with Cornerstone's management. It's unfortunate that it took getting bad reviews for the company to begin taking some accountability. Unfortunately, it's too little too late. Damage has been done, and the incident was extremely poorly handled. Cornerstone has now owned up to the fact that there was neglegence and the whole situation should have been handled differently, but it doesn't change what happened and we are still dealing with the fallout of the flooding and working through the process to getting the damage taken care of. I hope they improve their processes and customer service for future customers.

Cornerstone has worked on my Electrical, Plumbing and A/C. Each time the technicians were professional and knowledgeable. I highly recommend their services.

Thank you, Kai, for the fantastic review and recommendation! Working with you was truly a pleasure, and we greatly appreciate your generous feedback on our team's expertise and professionalism. Should you ever require any assistance or have questions, don't hesitate to let us know. Many thanks and best wishes from Cornerstone Pros!