ComplaintsforSaveGadget.com LLC

• Initial Complaint

  09/11/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I sold my phone to this company and they never sent me the money. The have multiple reviews stating that this company stole there phone and never got payment. I was supposed to receive $650 for an iPhone 14 pro *** and they never sent me the money. This business needs to be investigated immediately.

• Initial Complaint

  08/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This is what I was told from an employee or employer of Savegadget On Aug 16, 2023, at 7:38 AM, ******* <********************> Hello, Thanks for the quick reply.I see that iPhone has scratches on the frame, scratches around the charging port; Scratches on the screen.Unfortunately, due to these findings, we can accept the phone as Good, not Mint.What would be the best offer you would accept for this iPhone?We are trying to close the deal.Regards,******* This is what *** wrote: Im no longer interested in doing business with this company I see that yall intention is to lowball me again I have proof that my phone is in excellent condition there are no scratches on the phone if the original offer isnt what you trying to offer me then you can send me back my phone.Best regards CM. I received my phone today. This is what I wrote today on August 22,2023 Ive sent a email to ******* with this regard. You lied and said there were scratches on my iPhone 14 pro *** and underneath the bottom part of my phone. There are no scratches. I received my phone today and I notice theyre a white spect on the left side of my phone that wasnt there before. Ive mentioned before any damage on my phone during the time it was in savegadget care ********** is responsible for the full pay out of the phone. My iPhone 14 pro *** is consider as damaged. This can be resolved before legal matter takes place. Compensate me how? I can send the phone back and get the offer that was mention before or legal matters will be placed On Savegadget.com the offer for the phone is supposed to be $813 my phone was in excellent condition when Ive sent it out theyve tried to low ball me for $631. What Im expecting either they send me a check for $813 and I sent the phone back to them or they pay for the actual price for the phone which range from $1000-$1300

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I WAS TRYNA SELL MY I***** 14 PRO *** I CAME ACROSS ***** SITE I SPECIAL PUT PRO *** ******* I PUT IMEI NUMBER WHICH THEY CAN CHECK BEFORE I EVEN SEND IT BUT THAT NOT WHAT THEY DO THEY PROCEED TO GIVE YOU HIGHEST OFFER TO PURSWAE TO YOU TO SELL TO THEM THE ***** EFFICIANTLY REEL YOU YOU IN I MEAN THE ***** TO CONFIRM EVEN SENT ME SHIPPING I SENT IT OUT THEY HAS IT ON WEBSITE THST THEY RECEIVE THE ***** ON THE 27 TH MIND YOU I SEND IT OUT SENT IT OUT THEY HAD IT LIKE THE NEXT DAY IM GIVE THEM 2 DAY SENT SUNDAY IN HANDS 11AM TUESDAY IT I DIDNT CHECK THEY WAS WASNT GONNA SAY THRY HAD IT SIT WITH MY ***** 5DAYS ENOUGH TO TAKE MY ***** APART AND REPLACE WITH USED PARTS SO I THAT KINDA HAD ME FEELIN LIKE SOMETHING SHADY CAUSE THEY WAS IN Contact REAL ATTENTIVE MAID SURE I SENT IT RAPID ***** SO SOME TOLD ME GO YOU YOUR WEBSITE AND I CAME ACROSS ***** PREVIOUS COMPLAINTS AND LONG BEHOLD AFTER ***** PRACTICE THEY PULL THE SAME TACTIC IN YOUR PREVIOUS 2 CASE AFTER FEW ATTEMPS I GET A RESPONSE SAYING WE INSPECTED YOUR DEVICE IT HAS SCRATCHES MIND I KNOW ITS A LIE CAUSE I SENT THE ***** WITH A ***** SCREEN PROTECTER ALREADY ON THE ***** FROM WHEN I BOUGHT HE SAY IT CARRIER LOCK WHICH I STATE IN TRANSATION OF SALE IT ONE OF ***** QUESTION THEN HE SAYS IT HAS A BAD GSN IT HAS BILL OUTSTANDING MIND YOU AS I WRITE THIS I STILL HAVE 2 DAYS IN MY CYCLE AND I SENT THE DRVIVE STILL CONECTED HE TURN AND SAID WE ONLY OFFER 315 SO FROM 778 THEY AND MAGICLY CAME TO THE CONCLUSION S NEW DEVICE THAT IS STILL 11OO IN STORE THEY CAN INLY DO 315 SO I SAID NO SEND ME MY DEVICE BACK ITS DAY Four I GOT 1 ***** WE GONNA SEND IT BACK NO DATE I ***** 2 TIME THIS BOUT TRACKING NOW THEY HARD TO GET A RESPONSE LIKE I FEEL LIKE THEY TRYNA ROB CAUSE THEY AND I ***** 13 PRO ON ***** SITE FOR 900 WHAT YOU YHINK THEY GONNA SELL MINES IT THE 14 PRO *** ***** LATEST MODEL SEEMS LIKE DIRTY PRACTICE THEY COUKD OF AVOIDED THIS ASK FOR IMEI UP FRONT RUN IT LIKE A VIN PROBLEM SOLVE BUT KNOW THEY WANT YOU TO SEND TO DO THIS

• Initial Complaint

  01/06/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I reached out to save gadget to sell my iPhone 12. They offered me $326. I sent the iPhone 12 on 12/27/22 the phone was delivered on 12/29/22 at 12:48 pm to the front desk/reception/mail room. I again reached out to save gadget via email stating that I havent received the payment for my iPhone 12 on 01/04/23 at 3:37 pm someone named ******* responded saying my iPhone 12 wasnt paid off so they will offer me $195.00 instead of the $326 and was waiting on my response so they could send me the money that day. I responded to that email the same day saying yes, please proceed. I wasnt paid as of yet. Today is 01/05/23 I reached out to the company once again letting them know Im still waiting on the payment. No response as of yet

  Business response

  01/06/2023

  Hello,

  The office is closed on New Year holiday and weekends, so we couldn't proceed your request during those dates.

  As of 01/05/2023, the payment has been sent and completed.

  Please let me know if you have any other questions or complains.

  Regards,

  *******

  Customer response

  01/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  11/06/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Order #*****...I sold my iPhone 8 to them about a week ago 11/02/21.We agreed on a price and when they received the device they changed the price!I replied immediately asking that they return my phone to no avail!I emailed their customer service email too to no avail!Their email to me says that they will pay me revised amount if they do not hear from me within 2 days.However,they are ignoring all of my messages,and based on all of the negative reviews I read against them,they do the: "BAIT AND SWITCH" to several people all of the time! I looked up reviews on Google and should have done my due diligence before doing business with them!At any rate, I just want my iPhone 8 back immediately!

  Business response

  12/03/2021

  Business Response /* (1000, 10, 2021/12/01) */ this was already resolved with the customer and it can be closed. You can touch base with him and confirm that the issue was resolved. Consumer Response /* (2000, 12, 2021/12/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) They returned phone with said tracking number.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩