ComplaintsforThomas Orthodontics
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have active coverage which would cover my retainer and the removal of the braces .Due to me recently filing bankruptcy the orthodontics is refusing to bill my insurance for an extension of treatment to cover the cost. I was advised multiple times by ***** who handles billing the insurance wouldnt cover it or that each time she submit the claim that nothing happens. I was also advised in order to get the braces off i had to pay $600.00 which i did. Along with paying the fee i see my receipt from the orthodontics shows they billed the insurance for a retainer. I want to be refunded my payment and to allow the insurance to pay being i have an available balance of $1550.00 to use.Business response
04/17/2023
Response attachedBusiness response
04/24/2023
Please see attached.Customer response
05/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The money was paid using my debit card and the funds can be returned the same method.
Sincerely,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
21521 Village Lakes Shopping Ctr Dr
Land O Lakes, FL 34639
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.