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ComplaintsforFlorida Water Testing, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a water treatment system from them for over $4,000 and I need servicing to replace the filters in the system. I called and left messages at least 5 times but no one returns my calls. I did get a message to text my information and ask to get on their servicing list, but that was over 2 weeks ago. I have left messages since then to no avail. I need to get these filters changed as the water quality weakened.Business response
03/24/2023
Business response taken verbally by BBB:
We have attempted to reach out to the customer multiple times and had to leave voice messages that have gone unreturned. In order for us to service the unit we would need to set up a date to do so. Please reach out to me to set up a date for service.
Customer response
03/27/2023
Complaint: 19518670
I am rejecting this response because: I responded to the two voice mails I received and left messages. I still have not heard back to my last email. I no longer need them. I found someone else more responsive and had the work already completed.
Sincerely,
*************************Business response
04/04/2023
************. We answer the phone 9-4 Monday - Friday. We have not received a call or message. I am not sure what number he is calling. We have called him at least twice.Customer response
04/04/2023
Complaint: 19518670
I am rejecting this response because: I found another service provider for my system. I no longer need Florida Water Testing. Please close this complaint.
Sincerely,
*************************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.