Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/29/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
the service doesnt work and hasnt worked for almost 2 years and despite not providing services Guardian Hawk keeps taking monthly payments for our bank debit card on file despite our requests to cancel the service for non performance - and now Guardian is sending collection notices trying to collect further amounts from us for a service Guardian has been unable to provide to us for almost 2 yearsBusiness response
10/19/2021
Business Response /* (1000, 6, 2021/10/01) */ Hi ***** - Apologies for any negative experience you had. We have attempted to schedule service several times and have left numerous messages, emails, and letters in attempt to schedule service. There have been 2 scheduled service calls that were customer cancelled. Further attempts by Guardian to schedule have not garnered a response. There is an agreement in place, and Guardian has done all we can to uphold our end. Mr. ******** has been in contact after this BBB filing and has agreed to resume services later in the year. We have agreed to hold any pending charges until such time.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1189 Hypoluxo Rd
Lantana, FL 33462-4221
Business hours
Today,8:00 AM - 4:30 PM
MMonday | 8:00 AM - 4:30 PM |
---|---|
TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 PM - 4:30 PM |
ThThursday | 8:00 AM - 4:30 PM |
FFriday | 8:00 AM - 4:30 PM |
SaSaturday | 8:00 AM - 4:30 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.