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    ComplaintsforPalm Beach Yacht Center

    Marina
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    Complaint Details

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      On Aug 14th I was quoted $693 a month after the employee used the rate sheet and figured out by the foot what my storage rate would be. the next day when i went to clear the bill for 2 weeks worth of storage since I had sold the boat and the new owner was going to take responsibilty for future bills and the service manager, ***** tried to say i now owed $1265. Because i had to hurry home for a pending hurricane I was coerced into paying $800 to settle what should have been about $350

      Business response

      10/12/2023

      **************** is misrepresenting what the employee stated to him. We do not offer monthly storage in the boat yard, and he was subject to the daily per foot rate for his vessel. He even contradicts himself by stating that he thinks the rate should be pro rated since it did not spend a full month here.

      Upon coming in to pay the bill, **************** is the one who verbally offered to pay $800 to settle his so called dispute which management chose to accept.

      Customer response

      10/12/2023

       
      Complaint: 20648934

      I am rejecting this response because it is inaccurate.   The boat was already being stored at the Yacht Center when i purchased it.   I literally sold the boat the day after I recieved the title from the previous owner so I only legally owned the boat for one day.   

      The Yacht center employee, *****, who I tipped $100 the day before, was apparently upset because he tried to sell me the boat for much more than I ended up paying for it.

      They adjusted the rate on me because they became aware I sold the boat,  assumed I made profit, and knew I had to race back to a pending hurricane and they used that to extort the extra money from me.

      My quoted rate, as teh Yacht center states,  was figured by the **** ($22) taken right from their rate sheet, then multiplied by 33 feet (length of the boat) to come up with the $693 monthly rate I was quoted.

      They don't have a by the foot rate great enough to equal what they tried to charge me.  Their rate sheet didn't even go that high.  They literally pulled the figures out of the air as i did the $800 offer to be able to leave.

      Also,  i did make the $800 offer because they threatened to not allow the buyer of the boat access to the boat and I had to rush back home for a pending hurricane.  They coerced me into paying so I could leave and be assured the person that bought the boat would be granted access without issue.

      They should be charged criminally because it was actually extortion.


      Sincerely,

      ***************************

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