25 Customer Reviews
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Review from Mo C
2 stars09/05/2024
Not keep their words, care less about customers, not 100% satisfaction, takes for ever to reach a manager, they send technicians to check the problem then can't follow up, expensive AC installed and still run into problems.
Performance Air Conditioning, Electric, & Plumbing Response
09/06/2024
We are sorry to hear about your experience and we genuinely want to resolve this matter. Can you please provide the job number for the service performed so we can have a Customer Relations Manager reach out to you?Review from Fahmi Abu-Ghali
1 star08/14/2024
I had a very bad experience with this company that now it's getting to legal action level, we called out this company to check the ** in our house, they asked to change the thermostat and they asked to pay in advance $700, still the ** didn't work, the technician refused to do any extra work and just left the property after collecting the money, we called the office and explained to them that this is not right, but no response, we ended up calling another company and changed the entire unit for thousands of dollars, I kept calling the office asking for **** the manager and asking to refund me the money, the girls in the front desk every time they says he is not available, all of our attempts failed and now we are in process to hire an attorney that will cost us a lot of money which i don't mind to do just to teach this company a ****** on how to deal with their customersPerformance Air Conditioning, Electric, & Plumbing Response
08/15/2024
We are sorry to hear about your experience and we genuinely want to resolve this matter. Can you please provide the job number for the service performed so we can have a Customer Relations Manager reach out to you?Customer Response
08/19/2024
You want more details then ask **** the manager to answer our calls, anyhow my number is +* ***** ******** you can call and let us sort this outCustomer Response
08/20/2024
As expected no one called , which indicates how you guys not serious to resolve this matter, anyhow we just filled the complaint with the county court and will seek law suite to get our money backReview from Eleanor L
5 stars08/02/2024
8 years ago I called performance air they immediately came out gave me several options without any pressure. I ended up replacing a 22-year-old air conditioner. Also had some electrical work done at the same time. Today the technician came out just for a routine maintenance. He was prompt courteous and very thorough. He went over every item that he checked and gave me recommendations. I highly recommend them and have referred many people to performance Air.Performance Air Conditioning, Electric, & Plumbing Response
08/05/2024
Thank you for your kind words! Were glad to hear our team has consistently provided excellent service. We appreciate your continued trust and referrals. If you need anything else, were here to help!Review from Thomas C
5 stars07/03/2024
Have lived in Florida 50 years and have gone thru 40 air conditioners. Performance just installed my latest one. They did a wonderful job. The project manager was very helpful, explaining our options for product selection covering all issues associated with each unit.The installation was trouble free with a team of two who worked well together demonstrating their high level of competence.The county inspector of the job indicated in his comments how well the install went.The unit is performing well and is as quiet as promised.Performance delivered as promised.*************************Performance Air Conditioning, Electric, & Plumbing Response
07/05/2024
We greatly appreciate your positive feedback and are pleased to hear that our installers provided excellent service. Thank you for choosing Performance Air Conditioning, Electrical & Plumbing.Review from Linda K
5 stars07/01/2024
My experiences with Performance have been very positive over the past several years, and my latest appointment yesterday was no exception. The office staff was very accommodating by scheduling a Sunday appointment on short notice for a bi-yearly check of my A/C. The technician arrived at the start of the four-hour window for the appointment, was very knowledgeable, courteous, and friendly. I am very happy with Performance Air-Conditioning, Electric and Plumbing!Performance Air Conditioning, Electric, & Plumbing Response
07/04/2024
Thank you for choosing Performance Air Conditioning, Electrical & Plumbing for your air conditioning, heating, plumbing, and electrical needs. We appreciate your feedback and are thrilled to hear that you had a positive experience with our services. Your generous rating of 5 stars means a lot to us.Review from Sherril K
5 stars06/29/2024
Very caring. I am so relieved to have my air back on. Very knowledgeable and impressive. I would recommend this company to anyone looking for highly motivated professional repair company.Performance Air Conditioning, Electric, & Plumbing Response
07/01/2024
Your positive feedback is greatly appreciated! Thank you for choosing Performance Air Conditioning, Electrical & Plumbing.Review from Sandra C
5 stars06/22/2024
I have used performance for my A/C and also an electrical wiring issue. Everytime I have called their response time and customer ********************** has been terrific. I recently had them put in a new A/C unit and they gave me a portable unit to use until they could install new unit. They did the installation on Memorial Day. The inspector remarked what good work they did as he inspected. Thank you ************************* for a great job. Yesterday I had an issue which at first I thought was a bad microwave. I was going out this weekend to purchase a new one. However I attempted to used my toaster oven and that did not work either so I called Performance and electrician *********************** came and found the problem to be a wiring issue that he was able to repair and possibly avoid a fire. I have a son who owns an A/C business up north and another son who is an electrician. They both have complimented Performance for their work and are glad their Mom now has a reliable company to take care of problems that *** come up. If I could rate more than 5 stars I definitely would ?? . Thank you Performance. *************************Performance Air Conditioning, Electric, & Plumbing Response
06/24/2024
We are ecstatic to hear about your positive experience. Thank you for your kind words and for choosing Performance Air Conditioning, Electric, & Plumbing. We look forward to serving you again in the future.Review from Diana H
2 stars05/29/2024
Like many of the other reviews here, I signed up for their twice yearly maintenance plan. The technicians are fine, but every appointment I have made, usually 2-3 weeks in advance, has been rescheduled either late the evening before, or the latest one on the day of the appointment, apparently because they have overbooked. I have one preventive maintenance left that I have prepaid for, and then I will be looking for someone else to take care of my A/C. Two stars only because the tech do a good job.Performance Air Conditioning, Electric, & Plumbing Response
05/31/2024
We are truly sorry for any inconvenience this may have caused. We are glad that you have given us the opportunity to discuss this matter with you and help ensure your satisfaction and faith with us. We are always here for you.Review from Tim T
5 stars04/01/2024
Technician , **** arrived on time , was very courteous . He was very thorough in going thru my air handler and pointed out things that needed attention as well as things to keep an eye on in the future . Great job , **** !!Review from John O
1 star12/13/2023
Zero Stars!Performance Air used to be my go-to place for AC work for many years.However, my last experience with them was a disaster!1. They would not honor a $25 "No Gimmicks" coupon I showed the technician.2. I agreed to pay for the work as to not get into a confrontation with the technician.3. I paid for a refrigerant leak test, but the estimate for the complete repair was over $3,000.4. I did not receive an invoice for the leak test until I called and requested one.5. I didn't get any replies when I contacted them via email with a photo of the coupon.6. I shopped around and found someone to fix the unit for 1/5 the cost. It was basically replacing the filter dryer.I do NOT recommend Performance Air.Performance Air Conditioning, Electric, & Plumbing Response
12/14/2023
We apologize for the negative experience you had with our company. We take customer satisfaction seriously and we are sorry that we did not meet your expectations. One of our Customer Relations Managers will be contacting you to work towards a resolution.
Customer Review Rating
2.4/5stars
Average of 25 Customer Reviews
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