ComplaintsforDeGeorge Ceilings, Inc.
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Complaint Details
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Initial Complaint
03/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Delux final flooring initially payed over existing floor in 2021. Shortly after the floor started buckling. They came and repaired. Then in March **************************************************************** 2 rooms. I have been trying to get this fixed since March of 2022. Still waiting. They came to inspect in late January and now has to rip the original flooring up to a cost of ****k to me.Business response
04/09/2023
In regard to this complaint, it's very unfortunate but our finding have shown that the moisture level in their homes concrete slab is nearly 4 times the suitable level,and that their old wood floor was degrading because of this. The reading that we took prior to installing our vinyl floor over top were suitable for this installation. Over some time the moisture continued to percolate below the old wood floor causing some buckling. We removed the vinyl floor as well as their wood and tile doing our best to help the clients get to the bottom of these issues. After performing multiple point test we were able to determine that they unfortunately have a very damp concrete slab. Not suitable for the wood floor that was installed prior our working at the house. We will continue to help work through this with the client who now also realizes that this has nothing to do with anything that our company did.
Thanks for this opportunity to respondCustomer response
04/10/2023
Complaint: ********
I am rejecting this response because:This response has been one year after I told the business owner about the problem. Regardless of the underlying cause there were multiple times that I reached out to the company owner and had no satisfaction, only delays. It took a complaint to BBB to get action. I will accept the response when the work is completed.
Sincerely,
*******************************Initial Complaint
08/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We hired this company to refurbish our old ceilings in the kitchen and two baths and also build some shelves and bar for our master closet. We gave them a deposit by check for $2814.50 on 7/20/21 of which they cashed on 7/21/21. I called a week later to check on when we might get on the schedule and was assured it would be soon. Two weeks later and I can't reach them by any of their 4 phone numbers (same person, Chuck, leaves the voicemail message and the voicemail message box is full on all phone numbers). I tried text and emails and still no contact. I don't know what to do. I want my money back and nothing to do with this company going forward. We feel like we have been stolen from. I am 62 and my husband 78. Please help, I don't know what else to do. Thank you, **** and ******* **** XXX-XXX-XXXXBusiness response
08/26/2021
Consumer Response /* (2000, 8, 2021/08/26) */ This matter has been amicably resolved. The owner came this morning with my full refund. Thank you BBB, your involvement mattered.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.