Business ProfileforRay's Custom Granite Co.

I had recently contracted Ray's Custom Granite to replace my kitchen countertops. Upon initial meeting we had agreed that we would need two slabs of quartz based on our estimated counter area, which was confirmed after their representative conducted actual measurements. Once we received the initial estimate and invoice we provided the agreed deposit. The vendor attempted to I contact me after business hours on a Friday but I was unable to respond till Monday. By then I had received multiple emails and texts with a negative and deragatory tone. The vendor made very personal negative comments and was insulting me via email and text. They had requested more money on Friday and they also stated they would be a few weeks late on the installation (we were notified a week prior to the install). The vendor then proceeded to cancel our order and even decided to charge us a fee, which was never discussed it included on any of our estimates or invoices previously. It took a few weeks to even receive our deposit back and only due to our letting them know we decided to pursue legal action. We received our deposit but it was short over two hundred dollars for a fee never previously disclosed. We now have no other option other than to take legal action to receive our full deposit back. The vendor was very negative and insulting to me and still refuses to return our money even though they decided to cancel the order in the first place.