ComplaintsforCoastal Curbing Designs

• Initial Complaint

  07/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Coastal Curbing Designs provided an estimate for a large project. The date on the estimate is April 10, 2024. We met with ************************* from Coastal Curbing on April 21, made some small changes, and gave a deposit of $1,700. The check was cashed April 22. At the meeting ********************** told us that work might take a few weeks to get started. In the nearly 3 months since, he has delayed time and again. First, the colorant for our project was on backorder. Then he and a crew member had family emergencies. At no point did he contact us about delays. We only got information when we contacted him. On June 30, he said he would be in touch to start the job after the July 4th weekend. We last heard from him July 1. Since then, text messages have gone unanswered, and daily voice messages from July 10 to July 13 went unanswered.

• Initial Complaint

  01/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Hired this company to install landscape curbing around our home in this deed-restricted community. All exterior modifications require a request form be submitted to the *** for them to review the plans and verify licenses and workers compensation is current. The agreement with Coastal was executed in October 2023. He requested that a $500 deposit be sent to him via Zelle, which I provided the same day. The *** advised him and me that the liability insurance certificate he just provided was expired. A current certificate was provided. They advised him and me that they need a current workers compensation certificate or a valid exemption certificate before the exterior modification request is reviewed. He made some excuses as to why his delays. The *** contacted him twice in December, and the contractor assured them he would have a current Workers Comp. Exemption before the end of December 2023. As of yesterday afternoon, they still have not received it. I have a summary of all contacts and contact attempts they have initiated with this contractor that includes the dates. In addition to that, I have all electronic communication, mostly text messages, between this contractor, ***************************, and me, where he made commitments and broke them, along with a litany of excuses for his non-performance. Finally, on 12/27/2022, I sent him a text message about the issue. He stated that he is out of town and will be returning on 01/02/2024, without making any other statements. On two previous occasions he offered to refund our $500 deposit if I want to cancel. On 12/27/2023 I told him to refund our money via Zelle. There was no response. I also sent a payment request to him via Zelle on two occasions that have gone unanswered. He is not taking calls from me nor returning calls to me. My wife and I are 70 and 69 years old respectively and I feel that this inaction on his part may constitute a financial crime against the elderly. I am asking for assistance.

  

  Business response

  02/13/2024

  We notified ************* that we were having medical issues requiring immediate back surgery and unless we completed the job before Thanksgiving it would have to be put on hold.  Then we had to fly to Pgh for death in family    All was explained and he seemed willing to wait.  Exact words no hurry

  Customer response

  02/13/2024

   
  Complaint: 21103312
  
  I am rejecting this response because:

  The contractor's comments are factually incorrect.  First, let me explain that I have ALL text communications between him and me.  The big issue that arose is when our *** required proof of liability and workers compensation insurance.  He told our *** and me that he is exempt from workers compensation.  He was informed by the *** that he can get the certificate of exemption very quickly and easily online for a $50 fee.  This was after I provided him with our $500 deposit that he asked for, so he cannot claim to not have the money to pay for the certificate.  He told our *** that he would have it before the end of December, 2023.  Having failed that, I requested a refund of our deposit, as he had offered on two occasions prior, when I contacted him on December 27, 2023.  He told me he was out of town and will be returning on Tuesday of the following week.  He NEVER said there was a death in his family.  NEVER.  While I am sympathetic to personal tragedies, there is no excuse for this to have been going on since the end of October, 2023.  He could have obtained the insurance certificate despite the need for his step-father or father-in-law (*****) to have back surgery.  As far as certifications go, the date shown on the Certificate of Liability has a clear appearance of having been altered to reflect a current certificate but that is merely one's opinion.  Inclosing, this "gentleman" has made numerous excuses for two months and has offered distractions to obscure his failings.  At the end of December I saw that his *** was administratively dissolved in September on Sunbiz due to non-renewal.  In closing, he is absolutely wrong about everything.  He offered a refund on two occasions and ultimately refused my demand for the refund, he still does not have valid insurance certificates and the *** is no longer valid.  I have all documentation between us as well as verification of details from our *** office to substantiate my assertions.

  
  Sincerely,
  
  ***********************

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