Business ProfileforElite Power Moves LLC

On January 19, 2023 this company was hired to move my son to a new location. The representative who took my call for the move asked questions about the number of rooms to be moved, the type of items needing to be moved, the location of the new place and if there were and packing items needed for the move. All of her questions were answered and a price of 500 to 650 was quoted for an 4 hour job. I offered for them to come to the apartment for a inventory but rep stated it would not be needed. The problem stated as soon as the movers arrived to the apartment. ***** began to tell me how he is the supervisor and he was misled by the office about the job. He complained that the job was not explained to him and it could be more of a charge than what was stated in the quote. They hadn't even lifted one single item and he was already telling me about additional cost. Red flag number one. After an hour into the move, ***** began complaining again and just talked and talk about contacting the office because they only care about booking the job and not about the movers to match them for the proper job. This went on so much the whole time they were there, his partner **** whispered to me that he is talking to much and he wished ***** would just work on the job and stop talking so much. **** felt his partner was wasting time. ***** continued to show me photos on his phone of other jobs he has completed and this was not how he would have booked this job. I told him I really didn't want to keep going over and over about the job and who dropped the ball. I just wanted to get moved and on to the new location because time was adding up. ***** just made me feel so uneasy about the whole situation as if this was something he does on the job. He tries to put you at ease as if he is going to look out for you because the company failed to be upfront and he is going to do what he can to keep the cost down but he kept stopping to have this conversation meanwhile the clock keeps ticking. Then he would ask for water, which I didn't mind at first, but then it became clear it was another reason to stop working. After finally arriving to the new location with only an hour left on my agreed time, ***** approached me and my Son to advise us that if we paid him and his partner **** a tip they would stop the clock and load the last 5 items. At this point I am so upset that a job that should have only taken 4 or 5 or even 6hours at the most cost me over 850 dollars and they had the nerve to ask for a tip after breaking my items, and running the clock.