ComplaintsforFit and Glow, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 14th 4 $30 dollars where place on my card that I have through Sprue card through H&R Block. When I called to report the changes, the company filed a claim but I was never notified of the outcome until I called the CC company and they informed me they denied the changes even though I wasnt even in the same city the changes came from.Initial Complaint
09/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In May/June, 2023 I ordered a sample of a skin cream for about $6.50 from Fit and Glowing. Then on my Mastercard statement, I saw a charge from that company of $197.03 onh June 13. I queried this and another for $12.47. I was refunded $12.47. I contacted Fit and Glowing about the ******* charge for an order I didn't make, nor did I receive anything for that amount. I explained I only wanted to try the sample. I got back a phonecall which was quite threatening, telling me not to dispute this amount with my bank, and indicated that they would refund me an amount of $60.00 if I did not dispute the matter further. I agreed to this, but have never received anything from them.Initial Complaint
06/08/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I ordered for 60 something I ended up paying ****** im on welfare i have no money left i dont understand What went wrong th shipping was suppose to be free please help me i havent even recieved my order yet either makes almost 2 weeksBusiness response
06/08/2023
Subject: Regarding BBB Complaint and Order Inquiry
Dear *******************************,
We hope this message finds you well. We recently received a BBB complaint from you regarding an undelivered order. However, after thoroughly reviewing our records, we could not find any order registered under your name, address, or contact information provided.
To resolve this matter promptly and to assist you further, we kindly request additional information related to your order. Please provide us with any of the following details:
1. Order Name: If you recall the name associated with the order, kindly provide it to us.
2. Name Used to Place the Order: If the order was placed under a different name, please let us know the name used during the purchase.
3. Email Address: If you have used a different email address to place the order, kindly provide us with the correct email address.
By providing us with any of the above information, we will be able to locate your order within our system and address your concerns promptly. We sincerely apologize for any inconvenience caused and assure you that we take this matter seriously.
Once we receive the necessary details, we will investigate the matter thoroughly and provide you with a comprehensive response
If you have any further questions or require assistance, please feel free to contact us. We are here to help and provide you with the necessary support.
Thank you for bringing this matter to our attention. We value your feedback and are dedicated to ensuring a positive customer experience.
Sincerely,
WOW Skin ScienceInitial Complaint
02/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This is NOT what I ordered! Order No. ******** February 21, 2022 Updated order Breathe Easy Essential Oil Blend - 1 Bottle Breathe Easy Essential Oil Blend 1 Bottle x 2 $9.94 Tea Tree & Mint Foaming Body Wash Tea Tree & Mint Foaming Body Wash x 1 $5.98 French Lavender & Chamomile Foaming Body Wash French Lavender & Chamomile Foaming Body Wash x 1 $5.98 Himalayan Rose Shampoo Himalayan Rose Shampoo x 1 $16.95 Green Tea and Tea Tree Shampoo Green Tea and Tea Tree Shampoo x 1 $16.95 Fan Favorites Bundle Fan Favorites Bundle x 1 $29.99 Subtotal $85.79 Free Standard Shipping $0.00 **** ******** State Tax (6.0%) $5.16 I had a $30 gift card on my order anI ORDERED AND PAYED FOR THIS FROM PAYPAL! I had a $30 gift card on my order and no bundle ...... WTH? You sent a payment of $31.79 USD to Fit And Glow Inc ([email protected]) It may take a few moments for this transaction to appear in your account. Transaction ID ***************** Transaction date Feb 21, 2022 22:01:31 EST Merchant Fit And Glow Inc [email protected] 855-790-9229 Invoice ID **************** Description Unit price Qty Amount $31.79 USD 1 $31.79 USD Subtotal $31.79 USD Total $31.79 USD Payment $31.79 USD Payment sent to [email protected] Payment sent from ************************** Funding Sources Used (Total) ****** BANK x-**** $31.79 USD Issues with this transaction? You have 180 days from the date of the transaction to open a dispute in the Resolution Center. WOW Skin Science Breathe Easy Essential Oil Blend 2 Breathe Easy Essential Oil Blend 1 Bottle 2 $9.94 WOW Skin Science Tea Tree & Mint Foaming Body Wash - 250 ml 1 Tea Tree & Mint Foaming Body Wash 1 $5.98 WOW Skin Science French Lavender & Chamomile Foaming Body Wash - 250 ml 1 French Lavender & Chamomile Foaming Body Wash 1 $5.98 Buywow USA Himalayan Rose Shampoo 1 Himalayan Rose Shampoo 1 $16.95 WOW Skin Science Green Tea and Tea Tree Shampoo 1 Green Tea and Tea Tree Shampoo 1 $16.95 send the correct order at the correct priceLBusiness response
03/10/2022
Business Response /* (1000, 5, 2022/02/23) */ Dear ******* ******, You've reached out to us through email and social media during the weekend, we're sorry that your request was not processed until Monday the 21st. Our Customer Support teamworks Monday till Friday. We've taken out the extra bundle and immediately refunded the amount back to you. We hope that this case is solved,but please feel free to respond here or reach out directly by replying to our email communication if there's something we can do for you. Have a great day! Lee D. Customer experience Director Wow Skin Science
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.