ComplaintsforHandy Diamonds Camping
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Complaint Details
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Initial Complaint
05/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I place an order on 2/8/2022 and the order page kept adding items I did not want. I called to cancel the order and filed a dispute with my credit card company. The company shipped the items I did not want and the credit card company said I needed to return the items to the shipper which I did on April 14 2022. No the credit card company said I could not be refunded by them because of a time limit and the business said they will not refund because I filed the dispute. At this time I do not have any merchandise not do I have a refund. I am asking that I be refunded the money for these returned items.Business response
06/14/2022
Business Response /* (1000, 5, 2022/05/20) */ To whom it may concern, Thank you for contacting us and providing us the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint. Unfortunately, we are unable to locate any kind of an account for Mr. ******. We have tried to look him up by his full name, phone number, email address, zip code alone, and the mailing address. Everything that was provided to us on this complaint. If Mr. ****** is able to provide us any other information to locate the account, we can move forward with a resolution. I hope this helps! Kindest Regards, Customer support Consumer Response /* (3000, 7, 2022/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The order is under the name ***** ****** at the same address. The business was able to find the order using only my zip code when I called to request the refund. They refused the request because I have disputed the order with my credit card company. Business Response /* (4000, 9, 2022/05/30) */ Hi ***** ******, We apologize for the inconvenience this may have caused. Please be advised that we already processed the cancelation and there will be no further charges or shipments from us in the future. We've also processed full refund amounting to $174.92 that will take 7-10 business days to be credited to your bank account. Due to an error we encountered processing a refund to this amount, we will sent $105 via paper cheque. This will also take 7-10 business days for you to receive. Please see the breakdown of the refund below: Date: 02/08/22 Amount: $115.00 Transaction ID: XXXXXXXXXX Date: 02/07/22 Amount: $105.00 Transaction ID: XXXXXXXXXX Date: 01/24/22 Amount: $39.97 Transaction ID: XXXXXXXXXX Date: 01/24/22 Amount: $19.95 Transaction ID: XXXXXXXXXX Should you have any questions or need further assistance, please contact our Customer Care at X-XXX-XXX-XXXX and one of our Customer Care Representatives will be happy to assist you. We are open 08:00 AM to 08:00 PM & 7 DAYS A WEEK. Regards, Customer Care
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.