Business ProfileforXQLVAU
Online Retailer
Current Alerts For This Business
Alert:
BBB Tip: Smart Shopping Online
By Better Business Bureau. July 8, 2021.
To view the full article, please visit:
https://www.bbb.org/article/tips/14040-bbb-tip-smart-shopping-online
BBB offers these tips for safe online shopping:
- Know the advertiser. Some of the best deals are only available online, but be careful. It's easy for a fake site to mimic a famous retailer's website, so make sure you are shopping with a legitimate site. If the site is missing contact information, that is a red flag. Check out retailers at BBB.org before you shop.
- Check a site's security settings. If the site is secure, its URL (web address) should start with "https://" and include a lock icon on the purchase or shopping cart page.
- Be a savvy shopper. When shopping online, be sure to take your time and read the fine print before submitting your order. Look for the return policy; although many online orders can be returned for a full refund, others have restocking fees. Some items cannot be returned; know before you buy.
- Protect personal information. Read a site's privacy policy and understand what personal information is being requested and how it will be used. If a site doesn't have a privacy policy, that's a big red flag that it may be a scam.
- Think before you click. Be especially cautious about email solicitations and online ads on social media sites. Many sketchy retailers advertise great deals or trendy clothing that don't measure up to the promotional hype.
- Beware of too-good-to-be-true deals. Offers on websites and in unsolicited emails may offer free or very low prices on hard-to-find items. There may be hidden costs, or your purchase may sign you up for a monthly charge. Look for and read the fine print.
- Beware of phishing. Phishing emails can look like a message from a well-known brand, but clicking on unfamiliar links can place you at risk for malware and/or identity theft. One popular scam claims to be from a package-delivery company with links to "tracking information" on an order you don't remember making. Don't click!
- Shop with a credit card. In case of a fraudulent transaction, a credit card provides additional protections; it's easier to dispute charges that you didn't approve or to get your money back if there is a problem. Debit cards, prepaid cards or gift cards don't have the same protections as a credit card.
- Keep documentation of your order. Save a copy of the confirmation page or email confirmation until you receive the item and are satisfied. Be sure to know and understand the return policy and keep this documented with your purchase records. According to the FTC, when you shop online, sellers are supposed to ship your order within the time stated in their ads or within 30 days if the ads don't give a time. If a seller can't ship within the promised time, they have to give you a revised shipping date, with the chance to either cancel your order for a full refund or accept the new shipping date.
- Keep a clean machine. Install a firewall, anti-virus, and anti-spyware software for network security. Check for and install the latest updates and run virus scans regularly on your computer, tablet, and smart phone.
The business website was created 7/16/21; selling everything from clothing/accessories to handyman tools.
The business address is a single family home in a residential area.
The phone number for the business is the same as another clothing website, www.esmcia.com, which was created on 7/26/21. That business is also a single family home in a residential area.
Additional business information
Additional Info:
BBB Tip: Smart Shopping Online
By Better Business Bureau. July 8, 2021.
To view the full article, please visit:
https://www.bbb.org/article/tips/14040-bbb-tip-smart-shopping-online
BBB offers these tips for safe online shopping:
- Know the advertiser. Some of the best deals are only available online, but be careful. It's easy for a fake site to mimic a famous retailer's website, so make sure you are shopping with a legitimate site. If the site is missing contact information, that is a red flag. Check out retailers at BBB.org before you shop.
- Check a site's security settings. If the site is secure, its URL (web address) should start with "https://" and include a lock icon on the purchase or shopping cart page.
- Be a savvy shopper. When shopping online, be sure to take your time and read the fine print before submitting your order. Look for the return policy; although many online orders can be returned for a full refund, others have restocking fees. Some items cannot be returned; know before you buy.
- Protect personal information. Read a site's privacy policy and understand what personal information is being requested and how it will be used. If a site doesn't have a privacy policy, that's a big red flag that it may be a scam.
- Think before you click. Be especially cautious about email solicitations and online ads on social media sites. Many sketchy retailers advertise great deals or trendy clothing that don't measure up to the promotional hype.
- Beware of too-good-to-be-true deals. Offers on websites and in unsolicited emails may offer free or very low prices on hard-to-find items. There may be hidden costs, or your purchase may sign you up for a monthly charge. Look for and read the fine print.
- Beware of phishing. Phishing emails can look like a message from a well-known brand, but clicking on unfamiliar links can place you at risk for malware and/or identity theft. One popular scam claims to be from a package-delivery company with links to "tracking information" on an order you don't remember making. Don't click!
- Shop with a credit card. In case of a fraudulent transaction, a credit card provides additional protections; it's easier to dispute charges that you didn't approve or to get your money back if there is a problem. Debit cards, prepaid cards or gift cards don't have the same protections as a credit card.
- Keep documentation of your order. Save a copy of the confirmation page or email confirmation until you receive the item and are satisfied. Be sure to know and understand the return policy and keep this documented with your purchase records. According to the FTC, when you shop online, sellers are supposed to ship your order within the time stated in their ads or within 30 days if the ads don't give a time. If a seller can't ship within the promised time, they have to give you a revised shipping date, with the chance to either cancel your order for a full refund or accept the new shipping date.
- Keep a clean machine. Install a firewall, anti-virus, and anti-spyware software for network security. Check for and install the latest updates and run virus scans regularly on your computer, tablet, and smart phone.
The business website was created 7/16/21; selling everything from clothing/accessories to handyman tools.
The business address is a single family home in a residential area.
The phone number for the business is the same as another clothing website, www.esmcia.com, which was created on 7/26/21. That business is also a single family home in a residential area. BBB has received a pattern of complaints filed against XQLVAC, concerning misrepresentation of products advertised on the business website.
Specifically, consumer complaints allege they received a different product than what was ordered of much less value or poor quality items that were not as advertised in the picture.
In November 2021, BBB contacted the business requesting information as to why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.
As of today's date BBB has not received a response from the business.
By Better Business Bureau. July 8, 2021.
To view the full article, please visit:
https://www.bbb.org/article/tips/14040-bbb-tip-smart-shopping-online
BBB offers these tips for safe online shopping:
- Know the advertiser. Some of the best deals are only available online, but be careful. It's easy for a fake site to mimic a famous retailer's website, so make sure you are shopping with a legitimate site. If the site is missing contact information, that is a red flag. Check out retailers at BBB.org before you shop.
- Check a site's security settings. If the site is secure, its URL (web address) should start with "https://" and include a lock icon on the purchase or shopping cart page.
- Be a savvy shopper. When shopping online, be sure to take your time and read the fine print before submitting your order. Look for the return policy; although many online orders can be returned for a full refund, others have restocking fees. Some items cannot be returned; know before you buy.
- Protect personal information. Read a site's privacy policy and understand what personal information is being requested and how it will be used. If a site doesn't have a privacy policy, that's a big red flag that it may be a scam.
- Think before you click. Be especially cautious about email solicitations and online ads on social media sites. Many sketchy retailers advertise great deals or trendy clothing that don't measure up to the promotional hype.
- Beware of too-good-to-be-true deals. Offers on websites and in unsolicited emails may offer free or very low prices on hard-to-find items. There may be hidden costs, or your purchase may sign you up for a monthly charge. Look for and read the fine print.
- Beware of phishing. Phishing emails can look like a message from a well-known brand, but clicking on unfamiliar links can place you at risk for malware and/or identity theft. One popular scam claims to be from a package-delivery company with links to "tracking information" on an order you don't remember making. Don't click!
- Shop with a credit card. In case of a fraudulent transaction, a credit card provides additional protections; it's easier to dispute charges that you didn't approve or to get your money back if there is a problem. Debit cards, prepaid cards or gift cards don't have the same protections as a credit card.
- Keep documentation of your order. Save a copy of the confirmation page or email confirmation until you receive the item and are satisfied. Be sure to know and understand the return policy and keep this documented with your purchase records. According to the FTC, when you shop online, sellers are supposed to ship your order within the time stated in their ads or within 30 days if the ads don't give a time. If a seller can't ship within the promised time, they have to give you a revised shipping date, with the chance to either cancel your order for a full refund or accept the new shipping date.
- Keep a clean machine. Install a firewall, anti-virus, and anti-spyware software for network security. Check for and install the latest updates and run virus scans regularly on your computer, tablet, and smart phone.
The business website was created 7/16/21; selling everything from clothing/accessories to handyman tools.
The business address is a single family home in a residential area.
The phone number for the business is the same as another clothing website, www.esmcia.com, which was created on 7/26/21. That business is also a single family home in a residential area. BBB has received a pattern of complaints filed against XQLVAC, concerning misrepresentation of products advertised on the business website.
Specifically, consumer complaints allege they received a different product than what was ordered of much less value or poor quality items that were not as advertised in the picture.
In November 2021, BBB contacted the business requesting information as to why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.
As of today's date BBB has not received a response from the business.
At-a-glance
Business Details
- Location of This Business
- 1510 Jeffrey Ct, Largo, FL 33771-6403
- BBB File Opened:
- 9/10/2021
- Additional Contact Information
Website Addresses
Customer Complaints
10 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/03/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Sept. 2021 I SPENT $135.00 for 2 scooters. Needless to say I didn't get them. They said they were sent 3 times. I finally just told them I would like my money back. They said I would get 65% back. I don't think that's fair because I wasn't the one to blame. I just want my money back.
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Debbie W
1 star
06/09/2023
I ordered a fold up wheelchair from these people, and it never came. They finally sent me a tracking number after MULTIPLE requests. It was for a 1 pound package that the **** said could not have been a wheelchair. When the package finally arrived, it was a letter envelope and contained a scarf. I have more information if I need to look it up this was back in 2021. I believe I didnt know you could do this. I was reading about another company and thought I better warn people as well. They are total Crooks. This is their email address in case you need it: ******* ***********. I still have all the emails as well. I did a lot of research the address that they use is a house in *******. Thats been for sale twice and was for sale when I did the research. The phone number they use called ******** Theres just so much more I can tell you. Needless to say, I still have not received my money back. Thank you,
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