Business ProfileforPack & Load Services, Inc.

This is the most incompetent company I have ever dealt with! We hired them to load two PODS. The first crew showed up on time at 8:00, a.m., but didn’t bring the necessary supplies to pack the PODS. They said they would be back the next morning. WE WERE FINE WITH THAT and rescheduled our plans for the day. But a few hour later we received a call from Pack & Load, saying they fired that crew and would send another by NOON. We received a call from the leader of the 2nd crew “Big Ray” informing us they were running late. He then said: “they found a guy on craigslist to help and he would be there soon”. The guy from craigslist didn’t arrive until 3:15, he started loading little things by himself. The rest of the crew didn’t show up until 4:00. When they arrived, it was: Big Ray, his pregnant girlfriend, their infant! and another guy. Who brings his girlfriend and baby to a job site? They did an absolutely horrific job! We supplied them with moving blankets to cover and protect our sofa, We found all the blankets unused and on the ground, after they left. They took absolutely no care with our belongings. Pack and Load claims, all 3rd party vendors they use are vented. They are NOT! They hire anyone off of craigslist! We also hired Pack and Load to unpack the PODS at our new place. They were supposed to be here at 8:00 a.m., but we received a voicemail informing us, they wouldn’t arrive until noon or 1:00. Again, they didn’t show, so we call and were told they’ll be here in 45 minutes. 3:00 comes and still, no show. We called back and were told they will be there by 4:00 (remember, they were originally supposed to arrive at 8:00 both days). At this point, we told them, we need to reschedule. They replied, “we would be charged a fee if we reschedule!” I’m a pretty patient person, but at this point I lost it and we fired them. This is only a few issues we experienced. We only hired them because of PODS recommendation. PODS needs to reevaluate who they recommend.