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Complaint Details
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Initial Complaint
09/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
New pool construction completed on 9/22/21 and included a 2-year parts warranty from the manufacturer and 3-year warranty on workmanship from Curtis Pool. During Hurricane ****** on 8/30/23, pool pump was ruined because it was installed on grade and became flooded with salt water. I phoned Curtis Pool and was advised that the pump manufacturer would not honor warranty because of "act of God." I then asked about their workmanship warranty, as given they have 30+ years of pool building experience, one would think that they would know not to install equipment at ground level on waterfront homes. ****, the sales representative, replied "that's a great suggestion, however you will not want to wait for us to do the repair because we are too busy with new pool builds and will not be able to get to *********** for 2.5 months." So, they do not consider their poor design of equipment to be a workmanship issue. As such, I will be forced to purchase a new pump at my own expense for $2,500.Business response
09/07/2023
Please see attachment.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.