Business ProfileforThe Resume Store

I worked with Arnold "Arnie" Sherr of The Resume Store for a resume and cover letter between May 1, 2024 through May 9, 2024. While initially hopeful, several issues led to our collaboration ending abruptly. Communication and customization were significant concerns. Arnie's approach failed to capture my unique experiences, and he included all my LinkedIn jobs without consultation. The Resume Store didn't require an intake questionnaire, and drafts for two roles were nearly identical with generic cover letters. Arnie's materials were considered too wordy by several professionals in resume writing. He suggested submitting Word documents, which is not the industry standard. He disliked my detailed feedback on the first resume and cover letter drafts. I received an email stating that he'd refunded my money, citing, "I am refunding your money. It seems that you feel you know more about resume writing than a professional resume writer who has been perfecting resume writing skills for more than two decades. I feel that some of your edits are reasonable, and too many are not. Perhaps you can take over from here. Good luck moving forward.” I am thankful that got my refund. I learned through this experience that The Resume Store was not the right professional for me and Arnie is unprofessional. I am not a know-it-all and have a right to give constructive feedback. I am already working with another resume writer under the Professional Association for Resume Writers and Career Coaches (PARWCC), even one while I was working with The Resume Store. In hindsight, finding a resume writer who understands your unique background, career goals, and communication style is crucial. Trust your instincts and prioritize open communication. Remember, the goal is to create a resume and cover letter that accurately represents your qualifications. I hope my experience helps others make informed decisions when choosing a resume writing service that values collaboration and communication.

After I sent her my email telling her of my refund, she sent this response.

"Thank you for the work you put into creating my resume and cover letter. While I appreciate your efforts, I was disappointed that you weren't more receptive to my feedback. As a professional resume writer with extensive experience, I would have hoped that you would have been open to collaborating with me to ensure that my documents accurately reflected my skills and experience.

While I'm sorry that things didn't work out as we had hoped, I still value the time and effort you put into this project. Best success to you and The Resume Store."

Respectfully,

*****

I feel she is acting out a feeling of rejection. I made a business decision based on her inability to communicate and collaborate in ways that were reasonable. Her edits were too numerous to deal with. My team and I produced an acceptable first draft that should have elicited a reasonable amount of edits,not an overwhelming number of total rewrites. We worked from her current resume and other information she provided during a lengthy consultation, which provided adequate information to create a formidable first draft, which she proceeded to remake. I certainly do not want to denigrate or in any way criticize a former customer on your website or on my ****** Business ******* ****** where she also posted a similar review. I believe she is reacting to being rejected, nothing more. Her reviews are extremely overblown or, should I say, exaggerated, extremely contrary to the 100 5-star reviews on my ****** My Business *******s.

If you feel her review is worthy of posting, that is your choice. It is not my decision.   

The Customer's Perspective: A Rebuttal Against Gaslighting and Unprofessional Conduct:Thank you for the BBB ************ allowing me to respond to *****'s message. While I appreciate *****'s right to defend his business, I must reiterate that his response continues to dismiss my concerns and fails to address the core issues of communication and collaboration that led to my negative experience.At no point during our interactions did ***** express his concerns about my feedback or edits. He did not reach out to me to discuss any perceived issues or attempt to work through any misunderstandings. Instead, he abruptly ended our service agreement and refunded my money without giving me an opportunity to explain or address his concerns. He said on May 09, 2024 in email to me hours after I sent him feedback on the resume and cover letter he drafted thatI am refunding your money. It seems that you feel you know more about resume writing than a professional resume writer who has been perfecting resume writing skills for more than two decades. I feel that some of your edits are reasonable, and too many are not. Perhaps you can take over from here. Good luck moving forward.After, I responded to his email and posted my experience via a ****** Review of the services at The Resume Store on May 10, 2024, he wrote sayingHelen, your 1-star review was uncalled for because you claimed I was not willing to collaborate when in fact you were not collaborating, you were dictating. I have 100 5-star reviews that contradict you entire review when in fact I issued you a full refund after spending hours trying to satisfy your dictatorial orders on how properly write a resume. I have just short of 30 years of experience writing resumes. I don't mind receiving sensible suggestions and edits, but I do not appreciate being directed to do things that are contrary to acceptable resume writing standards. You said and I quote, "Clear communication, customization, and collaboration are vital for a successful resume writing experience." Again, and I repeat, you were not collaborating, you were dictating. I'll take my 100 5-star reviews over your 1-star review any day of the week or year. Good luck to you. I doubt anyone will take your review seriously!He then amended his response on May 11, 2024 sayingHelen, I do not wish to get into a back-and-forth with you because you are probably feeling rejected because I refunded her money mid-stream, and you are retaliating in kind. your interpretation of collaborating is different than mine. Yours is defined as "directing." You obviously feel you know more about resume writing than a professional with 3 decades of experience. That is all I will say about that. The rest is simply an overreaction. Furthermore, as of today, May 5, 2024, I have 100 5-star reviews that refute everything said in your review. On the contrary to your statement, The Resume Store's 100 5-star reviews attest that my customers experienced and appreciated the fact that I value collaboration and communication and understand their unique backgrounds, career goals, and communication styles.Furthermore, his continued assertion that I was "dictating" rather than collaborating is simply untrue. I provided clear and specific feedback on the draft he provided, and I was open to discussing any questions or concerns he might have had. Unfortunately, he chose to end our working relationship without engaging in any meaningful dialogue.Additionally, I must express my discomfort with *****'s email harassment titledAnother Fallacyafter our interaction. He sent me that email on May 11, 2024, stating,Before you continue to make more erroneous claims, read this. Word Documents do better in ATS *******************************************************************************************************SSN****SSN**-****/.Sending me a link in an attempt to prove that Word document resumes are superior for applicant tracking systems was unwarranted and unprofessional.Furthermore, I want to address *****'s claims that my reviews are exaggerated or an attempt at retaliation. I can assure you that my intention has never been to seek revenge or cause harm to The Resume Store. Rather, my goal has been to share my honest experiences and opinions so that others can make informed decisions when choosing a resume writing service.I have nothing to gain by exaggerating or misrepresenting my experiences. My reviews have been a sincere effort to provide construcgive feedback and bring attention to the issues I encountered while working with ***** and his team. I have all electronic communication between The Resume Store and myself as evidence of what actually happened between May 4, 2024, and May 11, 2024.Finally, I want to address *****'s suggestion that my negative review is an overreaction to receiving a refund. While it is true that I did receive a refund, this does not negate the unprofessional behavior I experienced throughout our interactions. In fact, the refund itself was handled in a dismissive and abrupt manner, with no opportunity for discussion or resolution.My disappointment and frustration with The Resume Store go beyond the issue of the refund. It is the lack of communication, collaboration, and professionalism that I found most concerning. ************** is downplaying my experience and is attempting to intimidate and gaslight me because I gave him constructive feedback. He had not once expressed his concerns to me. As a customer, I expect to be treated with respect and to have my needs and concerns taken seriously. Unfortunately, my experience with ***** and his team fell far short of these expectations.In light of these ongoing issues, I stand by my initial review and my assessment of my experience with The Resume Store. I believe that it is important for potential clients to be aware of the potential risks and challenges they may encounter when working with this business.Thank you for your attention to this matter.

The Customer's Perspective: A Rebuttal Against Gaslighting and Unprofessional Conduct: I want to express my gratitude to the BBB West Florida office for allowing me to address the statements made by The Resume Store and Mr. Arnie S****. I am addressing these statements in relation to my experience as a customer. While I appreciate Arnie's right to defend his business, I must reiterate that his response continues to dismiss my concerns and fails to address the core issues of communication and collaboration that led to my negative experience. At no point during our interactions did Arnie express his concerns about my feedback or edits. He did not reach out to me to discuss any perceived issues or attempt to work through any misunderstandings. Instead, he abruptly ended our service agreement and refunded my money without giving me an opportunity to explain or address his concerns. He said on May 09, 2024 in email to me hours after I sent him feedback on the resume and cover letter he drafted that “I am refunding your money. It seems that you feel you know more about resume writing than a professional resume writer who has been perfecting resume writing skills for more than two decades. I feel that some of your edits are reasonable, and too many are not. Perhaps you can take over from here. Good luck moving forward.” After, I responded to his email and posted my experience via a Google Review of the services at The Resume Store on May 10, 2024, he wrote saying “ Helen, your 1-star review was uncalled for because you claimed I was not willing to collaborate when in fact you were not collaborating, you were dictating. I have 100 5-star reviews that contradict you entire review when in fact I issued you a full refund after spending hours trying to satisfy your dictatorial orders on how properly write a resume. I have just short of 30 years of experience writing resumes. I don't mind receiving sensible suggestions and edits, but I do not appreciate being directed to do things that are contrary to acceptable resume writing standards. You said and I quote, "Clear communication, customization, and collaboration are vital for a successful resume writing experience." Again, and I repeat, you were not collaborating, you were dictating. I'll take my 100 5-star reviews over your 1-star review any day of the week or year. Good luck to you. I doubt anyone will take your review seriously!” He then amended his response on May 11, 2024 saying “Helen, I do not wish to get into a back-and-forth with you because you are probably feeling rejected because I refunded her money mid-stream, and you are retaliating in kind. your interpretation of collaborating is different than mine. Yours is defined as "directing." You obviously feel you know more about resume writing than a professional with 3 decades of experience. That is all I will say about that. The rest is simply an overreaction. Furthermore, as of today, May 5, 2024, I have 100 5-star reviews that refute everything said in your review. On the contrary to your statement, The Resume Store's 100 5-star reviews attest that my customers experienced and appreciated the fact that I value collaboration and communication and understand their unique backgrounds, career goals, and communication styles.” Furthermore, his continued assertion that I was "dictating" rather than collaborating is simply untrue. I provided clear and specific feedback on the draft he provided, and I was open to discussing any questions or concerns he might have had. Unfortunately, he chose to end our working relationship without engaging in any meaningful dialogue. Additionally, I must express my discomfort with Arnie's email harassment titled “Another Fallacy” after our interaction. He sent me that email on May 11, 2024, stating, “Before you continue to make more erroneous claims, read this. Word Documents do better in ATS Systems https://www.linkedin.com/posts/code-night_why-you-should-submit-word-doc-resumes-for-activity-**SSN****SSN**-K2OS/.”  Sending me a link in an attempt to prove that Word document resumes are superior for applicant tracking systems was unwarranted and unprofessional. Furthermore, I want to address Arnie's claims that my reviews are exaggerated or an attempt at retaliation. I can assure you that my intention has never been to seek revenge or cause harm to The Resume Store. Rather, my goal has been to share my honest experiences and opinions so that others can make informed decisions when choosing a resume writing service.  I have nothing to gain by exaggerating or misrepresenting my experiences. My reviews have been a sincere effort to provide construcgive feedback and bring attention to the issues I encountered while working with Arnie and his team. I have all electronic communication between The Resume Store and myself as evidence of what actually happened between May 4, 2024, and May 11, 2024. Finally, I want to address Arnie's suggestion that my negative review is an overreaction to receiving a refund. While it is true that I did receive a refund, this does not negate the unprofessional behavior I experienced throughout our interactions. In fact, the refund itself was handled in a dismissive and abrupt manner, with no opportunity for discussion or resolution. My disappointment and frustration with The Resume Store go beyond the issue of the refund. It is the lack of communication, collaboration, and professionalism that I found most concerning. Mr. S**** is downplaying my experience and is attempting to intimidate and gaslight me because I gave him constructive feedback. He had not once expressed his concerns to me.  As a customer, I expect to be treated with respect and to have my needs and concerns taken seriously. Unfortunately, my experience with Arnie and his team fell far short of these expectations. In light of these ongoing issues, I stand by my initial review and my assessment of my experience with The Resume Store. I believe that it is important for potential clients to be aware of the potential risks and challenges they may encounter when working with this business. Thank you for your attention to this matter.