Business ProfileforLED Technologies Incorporated

I purchased the "Lux Collection Spot Acne Treatment" from LED Technologies on 04/12/24. The device has a dangerous manufacturing defect. You are meant to have the device pressed against your skin for 3 minutes. This device gets so hot that I can't keep it touching my face for 3 minutes. I contacted LED Technologies on 04/24/24 and told them about the device issue and that I took temperature readings of the device after pressing it against my face for 1.5 minutes (half the treatment time they state to use) and the device was ***** degrees. It feels like it is burning my skin because of the temperature. I asked for a refund or replacement and neither ask was granted. Instead they want me to pay to ship them the device to test it. I don't feel that I should have to spend my money on shipping with tracking and insurance to send them a device that was poorly manufactured or designed and that was not properly tested before being shipped. There is a clear lack of quality assurance and concern for their customers safety. I own several other high end light therapy devices from other companies that are far more powerful and none of them get remotely close to the temperature of the LED Technologies device. For a company that is *** cleared and promotes their products as medical grade devices there is zero reason those devices shouldn't be adequately tested.