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Complaint Details
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Initial Complaint
06/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We had a high impact door installed by this vendor on Jan 28th 2022..have signed receipt.Months later I noticed the glass was cracked at the mounting screw.Called Keith he said he was aware of this issue with this particular door.His supplier went out of business and back to another country??I said aren't u insured he didn't want to put a claim in because his rate would increase..??Called several times he keeps putting me off.I told him hurricane season is approaching I am concerned ..That is why I bought the door..Last time was month ago he said he was picking up the glass have not heard from him..My son is dealing with my husband's passing estate attorney we mentioned this matter..His thoughts were very poor representation of this county ..I really don't want to go to small claims with this matter..Thank you.Business response
07/06/2023
Standard warranty does not cover glass breakage from manufacturer. As a courtesy to client Windows by Keith is willing to supply labor for glass replacement at no charge. Cost of materials is $734.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.