Business ProfileforGM Van Lines, Inc.

Very stressful experience . I was hesitant to continue with the company due to some of the things I had read but decided to go through with it and hope for the best , please do not make that mistake. This company will try to take advantage of you and if you value truthful business this is not the company for you . I spoke to several people during the process and not one person was on the same page . Information was conflicting coming from every person. I was given a quote based on an inventory and even sent pictures to give a visual of what items would be . I was told that even with those items I had space for more boxes. When the day of the move arrived one of the movers told me their may be an up charge because the inventory list was not updated with what I was wanting to take (mind you I called,emailed and sent pictures to have the inventory list updated) I was expecting an up charge of about ******* dollars based on what the mover said only for him to come back and give me a price that was over ***** more than what I was expecting . This was not ok to me as they were saying my inventory increased by over 80% then decided to now say that it doesnt only go by space it takes up in the truck ,but weight as well(even though the trucks dont get weighed they just input items into a computer ) . I ended up having to move without most of my items due to not agreeing to pay such a outrageous amount . I was told they are not a broker and have their own trucks and sent pictures of their trucks, but the trucks they have are enterprise trucks not even company trucks . This whole process was dishonest , unorganized and seemed like a huge rip off. My items were delivered scratched and delivered by a different set a people not even wearing company gear.They left all the trash from the items they brought and told me I had to take the trash (they made). The only good part was the first set a movers at pickup were nice and understanding. If you value your money please beware.