ComplaintsforAll Day Glass and Mirror LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired All Day Glass and Mirror to install a new shower glass. ******* *****************, the owner, visited a couple of times to have a look at the shower and take measurements. He assured me that he was able to order the materials and professionally install it. On or about November 22, 2022, we paid a 50% deposit of $700 by check and he ordered the glass. Approximately two weeks later he returned to install the glass but realized his measurements were off and needed to reorder another piece. Once the reordered glass was ready he returned again to complete the installation. On December 15, 2022, we paid the remaining $950 ($250 was for a mirror bevel). As instructed, we waited for the glass to set before taking a shower. He demanded his final payment before we could test out his work. When we took our first shower we noticed some glass was wobbly and that lots of water escaped the glass and pooled on the bathroom floor. There was so much water that a full sized bath towel was needed to wipe it up. I showed ************ video of how the shower water would flow down the glass and onto the floor. I also showed him where water escaped another area of the shower. We then noticed that the spacing between some of the glass was uneven or too wide. ************ returned a couple of times to add plastic and silicone to the glass. All of this occurred during December 2022. Unfortunately, the water kept escaping the shower. We have had other shower glass professionals look at it and the unanimous opinion is that ************** measurements were inaccurate and the glass needs to be removed. New measurements need to be taken and new glass needs to be installed. We have asked ************ to return on numerous occasions in January and February 2023 but he has not shown up. We shouldnt have to keep adding plastic and silicone to a brand new shower and all of the water can cause damage to the floors. We need a refund so that we can pay someone to do the job correctly.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.