Business ProfileforLeeper Air Conditioning & Htg

Leaper was recommended by a family member when we purchased the house less than a year ago. We needed a new thermostat as the old one was falling apart. They came out and installed a new thermostat and we entered into a maintenance contract. We recently realized the thermostat wasn't working properly and called them and scheduled an appointment for 3 weeks out to check the thermostat and doing the annual maintenance. They sent a tech a week later without contacting us. I was at work. Took time off work to be here for scheduled appointment. Annual maint was done. Tech could not figure out issue with fan on the thermostat and made several calls to the owner. We were told they would research the problem online and get back to us. Next day we notice that the air was not working at all. We called Leaper and were told they would send a tech out the next day. Tech arrived and found a blown fuse in the evaporator air handler. He replaced it and still nothing. He said they would order a new electronic fan control board and let us know when it would be in. This was on a Thursday. Leaper called on today, Tuesday and said the board was in and it would be $816 (that was discounted) plus labor. Doesn't sound right does it. Contacted the owner who basically said take it or leave it. Called ******. Came out this afternoon and replaced the thermostat (different type). Everything now works properly. Thermostat $116, service call $89. We are switching our service contract to ******. Oh, and Mr. Leaper didn't have anything to say when we told him he
lost a customer.