Business ProfileforSecurity First Insurance

I was issued a refund check by the company, which they sent by mail. I never received the refund check and called the company to follow up. They stated the check was cashed. I told them I never received the check and wanted more information, as I suspected fraud. They sent me a copy of the cashed check, showing the signature on the back. I informed them that that was not my signature and it was check fraud. They informed me that they would conduct an investigation and I would have to fill out paperwork. A week later I called the company stating that I never received the paperwork to fill out. They told me that I needed to file a police report and then they would start the investigation. Confused at why they were telling me two different solutions, I attempted to file a police report. The police officer told me he needed more information before he could file a report, such as location where the check was cashed. I did not have that information and called the company to get it. They informed me that they could not give the information without the police report. I then wrote an email to the company stating that I either needed further information about the cashed check, which they had, or they would have to start their own investigation as there was nothing else I could do. I first contacted Security First Insurance regarding this matter on 01/09/2023. Security First sent the email with the check copy on 01/17/2023. I called Security First for the second time on 01/17/2023. I emailed Security First on 01/24/2023 asking for a resolution and have not heard anything since.