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ComplaintsforSchlabach Security & Sound Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I contacted this company through their chat system and asked about connecting a data cable inside my home. The person on chat advised that the task could be completed for $145 per hour. I scheduled and had the work completed. The cable was pre-wired so the work was completed in under two hours. I immediately paid what they charged, which was almost $500. I called the business and asked why it was this amount. I was advised that they billed double what I was quoted per hour because they sent two techs. So the true cost of the work was much more than what I was advised that it would cost.Business response
12/14/2022
Business supplied email: *******************
Use this address for any contact with the Better Business BureauBusiness response
12/14/2022
Contact Name and Title: Jarey S********
Contact Phone: **********
Contact Email: *******************
S******** Security & Sound miscommunication to consumer. We charge per man hour but did not quote that way. We reimbursed consumer 1 hour labor($145).Customer response
12/26/2022
The business responded very professionally and offered a very fair resolution. I accepted their offer and I am completely satisfied with the outcome.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.