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Find a Location

Laura Alexandra Photography has 1 locations, listed below.

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    Business ProfileforLaura Alexandra Photography

    Photographer

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    N/A, Lee county Florida, FL 33966
    BBB File Opened:
    10/6/2020
    Contact Information

    Principal

    • Ms. Alexandra

    Customer Contact

    • Ms. Alexandra

    Industry Tip

    BBB Tip: 8 tips for hiring a photographer

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/27/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    I posted on a Pembroke Pines community chat on FB requesting recommendations for a photographer. On March 18th, I received a message from Alexandra asking if I still needed a photographer. I told her that I did. After some back and forth, she reached out to confirm and although I attempted to only pay half now and half on the day of the event, she would only book with a full payment via Venmo. I did not hear from her & on the week of the event (May 13) I reached out via text to connect. I found it strange she did not reach out to confirm location or gather any information. I reached out via text and was not able to speak to her due to my work schedule. On the day of the event at approx 2pm she called to tell me she could not make it. Apparently, her father had been sick for days and at the last minute she needed to be with him. She offered to send her assistant although she said most people prefer her and she would need to reschedule. I told her my family was in town for the event (my graduation) and that i would be ok with the assistant. When i requested the assistant's contact info, she later called to say that it was raining and she cancelled. i have pictures and evidence of no rain as it was sunny and blue skies. I have witnesses. I pleaded to have the assistant meet us as i has no back up and my sister flew in for the occasion which i wanted photographed. At this point, I requested she refund my money. She blatantly said no and offered to photograph me at a later date. On my graduation date, in addition to the funds I paid in full, I also paid $200.00 for hair & makeup. Taking pictures after was not an option. I posted her information on Facebook to inform others of her scam. After days of others demanding she pay me, she called to say a refund had been initiated. I have yet to receive a refund. I found a FB Boca community page where others have been defrauded by her and no refund. I'm requesting her business be flagged & my refund. others have been defrauded.
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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Saundra P

    5 stars

    05/29/2024

    Great and professional services. My wedding photos came out amazing and I can't think of anyone who would have taken them better

    Local BBB

    BBB of West Florida

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