Business ProfileforHampton Inn-leesburg/tavares

I am extremely disappointed and infuriated with ****** all around. I had a major incident that occurred which was an extreme lack of negligence on their part when I stayed at one of their hotels in Leesburg, Florida and again in Daytona Beach, FL. I am still traumatized by the Leesburg incident. I was in my room laying down and a complete stranger walks in the room using his own keycard and closes the door. I look up and there is a grown man standing in my room. My heart went to racing, life flashed before me, and survival tactics trying to rush in. I could of been sexually assaulted, trafficked, beaten and worse murdered. When asked why he was in my room, he claimed he booked the room for two days. He even asked is this room ____. Here I am a single WOMAN in the room with this STRANGE MAN. Like in this day and age literally anything could of occurred. The guy was in the room for at least two minutes. He had a very large backpack style luggage on his back , He literally stood there in silence which got me more nervous. I got him to leave the room by quickly picking up the phone and pressing zero for the front desk. I called customer service who was too nonchalant. He claimed the guy ended up coming downstairs and states that the guy had my room number the night before and thought he rented it for two nights. At the end of the day, WHY DID HIS KEYCARD even work? When a person checks out all keys are supposed to be deactivated which is why I say this is negligence on their part. Literally NO ONE from the hotel came to check on me or see if I was ok after that went down. I was told they took his keycard but that don't mean he didn't have two. I mean I had two. I was told that management could talk it over with me in the MORNING. No one called or checked on me or even offered me a new room since that one was compromised. Yes, the next day they gave me the room for free but that can't be the resolution factor here.