Business ProfileforGator North Inc

We stopped into Gator Harley Davidson on Saturday, February 3rd to schedule an appointment to have the oil changed/30,000 mile Service and have the brake light checked out on our 1997 Road King. It was staying on. We were quoted $575. We scheduled our appointment for 11 a.m. on Thursday, February 8th. It was only supposed to take at most 7 hours. My husband stopped back in at 4:30 and was told it would not be done until Friday. I called on Friday to confirm the bike was done. I was told no, they found some major issues with the bike. We asked them to give us a quote. We never received a quote. We called them on Friday and Monday and we never got a quote. My husband called back Monday night to find out if our bike was ready. They told him no they were waiting on parts. He asked what parts he was waiting on. He told him you haven't even given me a quote. They told him, the price is $3,781.20. My husband said we never authorized you to do any work. He told him to call back tomorrow and talk to his boss.I went to see the service manager. I told him that they were never given the authorization to fix the bike and informed him we never received a quote on what the repairs would cost. No one from the shop ever called us. The manager told me that he would put the parts back on and charge me for the oil change. He said the cost would be $1,200. I said oh no it's not! We were quoted just $575. He said no it costs a lot more for the extensive service. I said this gentleman over here is the one who we spoke to when we came in to make the appointment and he said it was only $575. The guy said I quoted you $575. I looked at the manager and I said that is the price he quoted us. We still do not have our bike back. Our bike was running fine before we brought it in for an oil change. We will not ride it until we can have another mechanic look at it. We do not trust them. We want others to be aware of what happened to us so it doesn't happen to someone else.