Business ProfileforLeesburg Volkswagen

Today, August 4, 2023, we brought our car in for an oil change that my husband scheduled. while we were sitting in the lobby, minding our own business, waiting two hours for a simple oil change, the service manager, Kristie Weeks, came up to me pointing her finger in my face, screaming “Come with me right now!” I said “No, I’ll wait for my husband, he is in the bathroom”. When he came out, she went up to him and I got up and walked with my crippled leg up to her. She proceeded to tell us, along with Deen Rohler. general sales manager, who joined the fray that we have Covid. We were like “What are you both talking about? We do not have Covid. They proceeded to tell us we had to be sequestered in a room!! We were like “What are you both talking about? We do NOT have Covid. We are long-time customers of this dealership and have spent BIG BUCKS here. Who is saying we have Covid?”. They refused to tell us!! They both handled this entire situation so poorly. They should hage called the Leesburg police and have the accusers arrested for a false report, just like yelling fire in a movie theater. We were both treated like the criminals, and they both allowed the criminals to get away. Both of these VW employees should be fired as they handled this entire situation wron he g. And we should receive an apology from VW. Don’t buy a car here or take your car here for service unless you want to be treated like a criminal and falsely accused.

The safety of all of our customers and employees are our number one priority.  During your visit, two customers who were waiting in the service area with you and your husband came to our managers and mentioned they overheard you say that you had Covid.  After consulting with our HR department, the managers who approached you were advised that out of concerned for all of our customers and employees, to politely approach you and offer you a mask for safety reasons. We do apologize for any inconvenience this may have caused. 

During the conversation with the managers on hand, you expressed that you did not have Covid but a compromised immune system and that you were concerned that your oil change would take two hours. Out of concern for your safety, our service manager fast tracked your oil change and you were on your way 50 minutes earlier than previously quoted.