Customer ReviewsforLeesburg Volkswagen

This is the worst dealer I have ever deal with they over price the cars they sell, I bought a 2019 Honda CRV worth $32000 that had been in accident and ended up paying $48000 I try to talk to many people in the dealer about this and no one was willing to help they all said that was the price, and yes, I did sign papers but the way they do things they you get all roped up and when you realized what you have done is too late, when I looked at the paperwork the following day I almost had a nervous breakdown to the point that the sales man who I bought the car from was worried about me and asked me to come in so that I can talk to the manager who was of no help. Needless to say, the salesman no longer works for them he said he could not deal with them anymore. I would like for them to charge what is the right price for this car because I been searching, for the price they definitely overcharged for this car. I believe something needs to be done about this dealer I think they take advantage of senior citizens like my self

I purchased a 2019 Certified Pre Owned VW Atlas from Jenkins Volkswagen of Leesburg in Nov 2020 and I cannot express how HUGE of a MISTAKE that was!! Purchase price was around $35,000 and ever since I made that purchase it has been nothing but unresolved problems! I bought it at night and didn't realize the windshield was cracked EVERYWHERE, Carlos the manager told me to "Have my insurance replace it" literally the day after I bought it! Then, 2 months after purchasing I was advised the tires were below safe tread level and that ALL FOUR needed to be replaced. THEN, The apple car play and radio wasn't working properly since I've owned it, they claimed they ordered the radio THREE times before it was ordered! Then the radio came in and nobody called to notify me so they sent it back! Then they again forgot to order the radio and I didn't get it installed until A YEAR AND A HALF LATER!!! The car squeaks obnoxiously when making turns into parking spaces, it is extremely embarrassing and after I demanded a resolution they swapped a few parts and the issue is still there. Then my next problem is the AC has went out three separate times now and here I am again in Florida heat with no AC and Sean the service manager will not return my phone calls. Even Doug the parts manager admits this car has had too many repetitive problems. I have been disrespected by Jeff, finance manager and Kenny sales manager, Cheri ****** pretended she never sold me the vehicle when I called. All around this whole dealership is snakes!! My resolution is I want them to take this car back and replace it with a car that actually works properly instead of screwing me out of more money!!

We purchased a 2022 Tiguan this week. We were offered 0% interest, 1.9% interest or 3.15% interest which "included" and extended warranty and a car care service plan. When we were given our paperwork we were shocked to see, after accepting the 3.15% that $3,515 was added on to the sale price. When we said there was a mistake they said "no, we said it was included in the 3.15% loan. We never said it was free!" We waited over 2 hours for them to cancel the contract and now they say it will take 6 weeks for a refund. Odd, when we paid them it was instant. When they have to pay us it will take up to 6 weeks!? Beautiful car but shady business dealings. Buyer beware of the crooked bottom line.