Customer ReviewsforLiberty Aluminum Co.

When it comes to choosing a reliable and experienced company for fabricating and installing railings, Liberty Aluminum stands out as a top choice for homeowners associations. With a remarkable track record spanning 30 years in the industry, Liberty Aluminum has built a strong reputation for delivering exceptional craftsmanship and customer satisfaction. Their commitment to quality, expertise, and attention to detail make them an ideal partner for any homeowners or business.

Thank you very much for your business. We appreciate you taking the time to review our company. Have a blessed day!

Nobody ever showed up to fix my screen door on Monday. When I called today to tell them that nobody ever showed up, I had the rudest woman ever call me back and basically tell me that I was lying. (I was never once rude to anyone there, I just wanted to re-schedule someone to fix my door.) She said he showed up and fixed it and that nobody answered, despite my husband, myself, and my barking dog all being here. I went outside when I was on the phone with the lady, and told her that my door is clearly still broken. She said "what do you mean your screen door doesn't lock??? I am going to need you to be more specific." Then when I explained to her that I know for a fact that nobody was ever here, she was like "WELL THE PAPER HAS BEEN SIGNED AND THIS GUY HAS BEEN WITH US FOR 7 YEARS!" I never signed anything, my cameras do not show anyone showing up. I am still shocked by her attitude. Just simply rescheduling with me without the horrible argumentative attitude would have been nice.

We would like to extend our sincere apologies for the inconvenience and frustration you experienced with our service.
Upon reviewing your case, we have identified the cause of the confusion. Our service technician mistakenly installed the new screen door on the wrong house, as the neighborhood in which you reside has repeating house numbers on different streets. We understand that this must have been incredibly frustrating for you, and we apologize for the mix-up.

In an effort to make amends for the inconvenience caused, we took the initiative to repair the cut in your screen at no additional cost. We hope that this gesture demonstrates our commitment to resolving the issue and regaining your trust. We understand that it does not make up for the initial mistake, but we hope it brings you some relief.
We would like to emphasize that our intention was never to dismiss your concerns. We genuinely believed that the repair had been completed, based on the information provided by **************. However, we now realize that there was a clear misunderstanding, and apologize for any distress this may have caused you.

This was an honest mistake and would have been fixed even if you had not reviewed our company on various websites.