ComplaintsforAment & Son's Construction LLC
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Complaint Details
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Initial Complaint
05/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We hired ***** Ament to do finishing work on the exterior of our home from Hurricane *** damage. He asked for a check in advance of almost $30,000 and we gave it to him. That was November 3, 2023. He promised to start work in November and never showed up. We called him several times and he always had an excuse. We never saw him again. We sent a certified letter as advised by the ************** and it was returned to us unopened, unable to forward. We do not want this to happen to others. He sensed our vulnerability as seniors, for sure.Business response
06/14/2024
I am writing in response to the complaint that has been filed against my business. Firstly, I would like to express my sincere apologies for any inconvenience or dissatisfaction caused to the complainant.
I understand the seriousness of the issue and the importance of addressing it promptly. I want to assure you that I am taking this matter seriously and doing everything within my power to rectify the situation.
I would also like to bring to your attention a recent incident that occurred after we had secured the deposit that both parties agreed to. We arrived at the homeowner's property, and we were unexpectedly asked to leave by the homeowner. It became apparent that the homeowner was experiencing issues with memory due to age, resulting in a misunderstanding regarding our presence. While this situation was unforeseen, we approached it with understanding and empathy. We decided to leave and try to make another appearance the following day to give the customer his space. Upon arrival the following morning. we then experienced the same problem. We then respected the customer and vacated the premises.
I apologize for this confusion and misunderstanding as this was not our intention to make the customer feel used. We will do everything at our disposal to rectify and resolve this issue. Thanks and have a great day
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.