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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Receiving multiple calls a day around the same time, 9am, 1pm, and 5pm from the number *****************. Have left very scammy sounding voice messages claiming to be *** from Surplus Agents for Americans trying to reach me (*************************) saying that "my wife" (no name given) has leftover funds from a foreclosure from ********** foreclosure refund department of 2 different amounts. Also not listing the address for the supposed foreclosure. Stating to secure and redeem these funds call ************.
Business response
07/31/2024
****************,
We were looking for a different *************************. We have added you to our DNC list.
We apologize for the inconvenience and didnt mean to disturb you.
You will not get any more calls from us.
Have a great day.
Customer response
08/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
01/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On the week of January 20 I and several of my family members have recieved spam calling from this company. Including calling everyone tha is not evolved with me directly. I can't reach themto make it stop.Business response
01/26/2024
Dear **********************,
I wanted to follow up regarding the recent conversation our CEO, ***************************, had with you. He explained the situation thoroughly, and I want to extend my deepest apologies for any inconvenience caused. In addition to addressing the issue, we have taken proactive steps to assist you further. We've offered assistance with the Do Not Call (DNC) list, ensuring that all numbers associated with you are protected from unwanted solicitations. Furthermore, we have promptly deleted all your information from our servers. ******* mentioned that you were satisfied with our response and expressed your willingness to support our small company by retracting the complaint. We are truly grateful for your understanding and support. Once again, please accept our sincerest apologies for any inconvenience caused.
***************************
CEO
SAFA LLC
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.