ComplaintsforFlorida Suncoast Services Inc.
Appointment Setting Service
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company calls me multiple times a day after several requests to have my name taken off of their caller list. They call at all hours of the day.Business response
03/09/2024
We have added the consumer to our DNC list..this should resolve the issue.Customer response
03/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
01/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have asked them several times to remove me from their list and they keep calling me. They have become a nuisance.Business response
01/22/2024
We have added this consumer to our internal Do Not Call list which should eliminate any unwanted phone calls from our company. This should resolve this complaint.Customer response
01/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
12/13/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have been contacted after asking SIX times to be placed on the do not call list for Florida Suncoast calling about a $100 gift card. I have spoken with two "managers" named **** and **** who refuse to provide last names and claim that they've taken my number off of the call list, yet I still receive calls. This is violating anti-spam laws and making the company look extremely unprofessional, desperate, and annoying. You are terrible people for constantly bothering people who beg you to leave them alone. Go get a job that actually produces some value rather than pestering people who want nothing to do with you. STOP CALLING ME.Business response
01/22/2024
We strive to ensure that we comply with all Do Not Call request. We have added the consumer to our internal Do Not Call list and this should resolve any future unwanted calls.Customer response
01/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
03/21/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a home and in the mail received a post card saying $100 gift card call number for details. I called the number and as soon as I heard the $100 "gift" was related to having to some water test. I immediately ended the conversation clearly stating that I was not interested in any form in participating. The person was not interested in ending the call so I had to hang up on them. I received a call from the same company about 2 days later saying "you were too busy last time we spoke" I cut them off saying no - remove my number I am not interested and clearly stated that this call was not ok. The person AGAIN did not stop talking trying to get me to participate in the water testing. I AGAIN had to hang up on them while verbally telling them to remove my personal information. I got a 3rd call from the same business saying "I have on record you were interested in learning more about the gift card" and I immediately stopped the conversation asking what the name of the business is so I can confirm indeed the same people are calling. I told the representative that she is lying when she says I have shown interest and I told her that I have asked to be removed, and I told her I am reporting this business to the BBB. She CONTINUED to try to sell the water testing, did not agree to remove my information, did not apologize, and I AGAIN had to hang up on her even after saying I am reporting them for harassment. The business is harassing the public through deceiving "gift card" propaganda and needs to be investigated.Business response
03/23/2023
I am responding to the complaint filed by Mrs. ****** regarding our gift card program. Indeed we do have a program that offers a gift card to consumers for their participation in a presentation introducing our company and the products that we offer. The gift card clearly indicates that the consumer must be a homeowner over the age of 21 and who participate in s study of whole house environmental products. In response to the volume of calls. It would appear that the first two calls could have come from our company. The third call clearly did not come from our company because we have no marketing script that starts with the intro of "I have shown interest". It was at this point the consumer became aggressive and stated you are lying and what is your company name. Whichever company that the consumer was speaking with obviously felt this could result in a complaint and gave her a false name that was our company. Thus killing 2 birds with one stone...avoiding a complaint with their company and having a complaint filed against our company. Regardless we have ensured that the consumer's phone number is in our DNC records which will result in no contact from us. This is the requested outcome so please close this complaint as resolved.Customer response
03/23/2023
Complaint: ********
I am rejecting this response because: you also are lying. Your company called me twice as shown in images. I repeatedly asked the 3 different agents to stop calling me and not only did they completely ignore my request they actuyally kept going back to the "script" to a point that had to hang up on your agents while they were talking because they would NOT STOP TALKING. Never an apology similar to your response. Your business is aggressive in nature and I hope is investigated as my first message suggested.
Sincerely,
****** ******Initial Complaint
03/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This business has been calling me every week for the past year (maybe longer). I can't verify how many times they've called because they use different local phone numbers. I've asked them to add me to their 'Do Not Call List' several times; each time they confirm they will add me to their list, but they continue to call me. Please stop contacting me. Thank you,Business response
03/23/2023
I am responding to the complaint filed by Mr. *******. I have ensured that this number is in our DNC database but I would like to respond to the statement that our company has called him every week for over a year. It is possible that Mr. ******* is linking all telemarketing calls he receives to us but their are many industries that use telemarketing as a lead generation source. Some examples are water treatment, alarm system, solar, blinds, landscaping, pest control, pool services, home water delivery and I could go on and on. Within each of those industries there are multiple companies and many use similar marketing programs. Ensuring that Mr. ******* is in our DNC list will result in our company not contacting him so please close this complaint as resolved.Initial Complaint
10/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
They continue to harass me with one or more phone calls per day. They continue the bombardment of phone calls regardless of my asking over and over to take me off their list. I can't block the number cause they call me from many different lines.Business response
11/09/2022
Business Response /* (1000, 5, 2022/10/15) */ We have added the consumer to our DNC list and this should resolve the issues.Initial Complaint
07/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
They keep harassing me by sending me letters in the mail to my place of work and previous addresses. Please stop contacting and reaching out. Please.Business response
08/17/2022
Business Response /* (1000, 5, 2022/07/19) */ We have removed the consumers address from our mailing database. This should eliminate any further mail. However, many companies use direct mail to contact potential consumers so he will continue to receive mail from other organizations.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
7 total complaints in the last 3 years.
3 complaints closed in the last 12 months.