ComplaintsforAdriana's Trim Carpentry, Inc
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Complaint Details
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Initial Complaint
10/26/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Hi, We made an agreement to install the railings with 4 1/4 inches gaps between the spindles. Wood stain and clear coat finish for the wood. Willy, the owner didn't clear coat the wood and left the work undone and made us believe that the job is done. When we realized the clear coat was not done and that he had deceived us and asked him to come finish the job as agreed by adding clear coat, he used rude language and said mean things on the phone and disagreed to finish the job as promised. We agreed for a finished product but now the wood is so rough, you get scratches if you touch it. Also, for safety reasons extra railings has to be added in certain places. He hasn't followed the code and not maintained the recommended / agreed distance between 2 spindles. He pressurized us to pay the money but didn't deliver what was promised and didn't stand by his own words.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.