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Find a Location

Closet Factory has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Closet Factory

      1620 Timocuan Way Ste 124 Longwood, FL 32750-2606

      BBB Accredited Business
    • Closet Factory

      670 N Orlando Ave Ste 1004 Maitland, FL 32751-4467

      BBB Accredited Business

    Business ProfileforCloset Factory

    Closet Organizers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/11/2011

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers design, sales, manufacturing and installation of custom home organization products including custom built products.

    Products & Services

    The company offers manufacturing and installation of custom closets, home offices, garage storage systems, media centers, entertainment systems, pantry's, Murphy Bed systems including closet beds.

    Business Details

    This is a multi-location business.

    Find a Location

    Closet Factory has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Closet Factory

        1620 Timocuan Way Ste 124 Longwood, FL 32750-2606

        BBB Accredited Business
      • Closet Factory

        670 N Orlando Ave Ste 1004 Maitland, FL 32751-4467

        BBB Accredited Business
      Location of This Business
      1620 Timocuan Way Ste 124, Longwood, FL 32750-2606
      BBB File Opened:
      10/1/2004
      Years in Business:
      21
      Business Started:
      10/28/2002
      Business Started Locally:
      10/28/2002
      Business Incorporated:
      10/28/2002
      Accredited Since:
      7/11/2011
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • The Closet Factory
      • Green Acquisitions, LLC
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:30 PM
      T:
      8:00 AM - 5:30 PM
      W:
      8:00 AM - 5:30 PM
      Th:
      8:00 AM - 5:30 PM
      F:
      8:00 AM - 5:30 PM
      Sa:
      8:00 AM - 5:30 PM
      Contact Information

      Principal

      • Jack Green, President

      Customer Contact

      • Jack Green, President
      • Letty Fernandez
      Additional Contact Information

      Fax Numbers

      • (407) 767-0895
        Primary Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/01/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      DO NOT USE this company, at least the Longwood Timocuan Way location. We needed an entertainment center built to help hide our subs and to help things look nice and clean. We got hold of Closet Factory and had the consultant come out and build/design something for us using the software to give us an idea, which was GREAT. We just had it installed a few days ago and the entertainment center is not even centered on the wall or centered with the TV. We unfortunately did not notice it until the next day, so we called the office, and they told us too bad, after Julio installed said "if there are any issues, please let us know". They actually wanted to charge us more to have them come out and complete the actual job that should have been done right in the first place. They are the installers; they should know what is centered and not centered. So now this entertainment center is sitting 8 inches off from what it's supposed to be and never centered with the TV like they advised. Not only that, we have this BIG seam right down the middle that looks tacky and was NEVER advised we would have a seam like that down the middle, I mean come on we would not have built this, if we knew that. They charged our card for the rest of it so fast that we didn't even have a chance to approve the final withdrawal, SKETCHY. Plus, they didn't really leave the build cleaned up all that well. We had to wipe everything down and have marks all over my walls. The more we keep looking at it, the more we are finding wrong, half ass craftmanship on an expensive furniture. The top of the counter is even crooked, the left side sticks out over the drawers, and as you go down the top to the right side, the countertop is flush with the drawers. Also, they did not reinforce where the subs, and center channel will be as we were advised it would be by our sales consultant, because the speakers and subs are heavy. Get this thing out of my house at this point, its half ass craftmanship
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lynne W

      1 star

      06/14/2022

      TERRIBLE JOB! EMPLOYEES RUDE. HAD TO COME BACK 3 TIMES TO FIX THEIR MISTAKES. REFUSED TO REFUND ANY OF MY MONEY. NEVER, NEVER USE THIS COMPANY. BAIT AND SWITCH.

      Closet Factory Response

      06/22/2022

      We are very sorry you feel this was a terrible job, I have seen the pictures and it looks quite beautiful.
      We have had an issue with a correct door size for the corner section, this is a custom unit built to your specific space and sometimes the measurements can be critical in those sections.
      We have reordered the door; we are taking responsibility for the error and will fix it to contract for which we would expect full payment. We will fix the issue and we never leave a job incomplete.
      Not sure what the bait and switch comment mean's but we will complete this ASAP.
      Thank you for your business and patience.
      Regards,

      Jack *****; President

      Local BBB

      BBB Serving Central Florida

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