ComplaintsforBlack Aces Tactical

• Initial Complaint

  03/15/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I made a $144 purchase from this "company" and I didn't get an email to confirm my purchase or anything at all. I emailed as many "contacts" for this company that's listed on their contact us page as I could. Not one word from any of them. Not even the customer service email responded. I made the purchase on February 24th. I feel like I got ripped off by a fake website, but here's the bbb saying they're A+ ok.

• Initial Complaint

  11/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered an attachment for my shockwave over a month ago, haven't heard a thing. Now iv requested a refund and they won't respond to my emails....

  Business response

  12/21/2022

  Business Response /* (1000, 5, 2022/11/17) */ Contact Name and Title: Daniel S/Shipping Foreman Contact Email:******************************** ******, I understand that you were a bit let down as we had taken a bit longer than normal to get your order processed. There had been a delay in manufacturing and we were doing everything to get customer orders out in the order they were received. Again, we apologize for the delay in shipping. Once you emailed us we were prompt to address your email and respond with the solution you desired. We had replied to your email you sent us on 11/12/22. Our response was on 11/14/22. Your order was cancelled on the 14th and your refund was fully processed the next day on the 15th. Refunds through our processor take 3-5 business days before the funds are back to you. The full amount is being reimbursed and should be to you very soon. Again we are sorry we couldn't fulfill this sooner and do apologize. Thanks, BAT

• Initial Complaint

  03/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been trying to get a warranty repair through Black Aces Tactical since 07/03/2020. I sent an email that day explaining that the new Pro Series S I had was failing to feed properly. I included pics of where there appeared to be binding. I waited until 07/21/20 but didn't get a reply so I sent a follow-up to confirm if the previous email was received. By 08/01/20 I still hadn't received any replies, so I sent another message. I finally got a reply on 08/03/20 from Tim. He said that it required a break-in of 5-50 shells and recommended that I use 9 pellet 00 buckshot; either their brand or ********* Express for this. He also mentioned the pics I enclosed indicated that there wasn't any oil on specific parts and that I was running it dry. I replied that I will put more shells through it although I was using slugs (my nearest range is indoors and doesn't allow shotshells), but I will run the recommended ammo through it. I also said that the parts were dry in the pics as I removed the oil to prevent light glare. I ensured him that it was oiled each time I fired it. I got past the break-in amount by 01/31/2022 but the issue persisted. I sent an email to Tim to inform him of that. I explained the long follow-up wait was due to circumstances beyond my control (the nearest outdoor range is nearly 30 miles from me and there was an ammo shortage in 2020 & 2021 due to nationwide panic buying), and personal obligations (I nearly lost my job in early 2021 and had to focus on finding another and set aside money). I waited two weeks but didn't get a reply. I figured he might not be there anymore so I sent a warranty request through their website on 02/06. I received an automated reply that day saying they would be in touch soon. I waited two weeks but still no reply. I sent a follow-up inquiry on 02/20 to their customer service address from the automated response. As of today I haven't gotten a reply back. I've been checking my spam folder daily. I can't recommend this company.

  Business response

  04/14/2022

  Business Response /* (1000, 5, 2022/03/08) */ My apologies sir, Tim is no longer with us. We qre happy to help! Please follow the warranty link on our website. We will take the gun in, repair qnything that needs repair, and run the gun on video for you. Consumer Response /* (3000, 7, 2022/03/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did as instructed and submitted another warranty request through there website. However their warranty department erroneously claimed that they had sent an RMA number and instructions to send it in back on 02/21/2022 saying they were confused as to why I made another request. I replied and said that I was instructed to do so based on the BBB complaint response and they're mistaken as I never received any correspondence from them other than the automated response on 02/06/2022 for my warranty request. They replied today again claiming that they sent an RMA number on 02/21/2022 and to "check my spam folder" for the correspondence. I responded reminding them that I've been checking my spam folder daily as mentioned in my BBB complaint and previous emails. I closed by asking them to resent the email from 02/21/2022 if possible. I really don't see why they are complicating things when all they have to do is resend the information they claimed to have sent on 02/21/2022. Why give me the runaround? Business Response /* (4000, 9, 2022/03/15) */ Hello, I apologize if the email was missed. It was sent on the 21st of February. It should be searchable in your system. I will list it here as well for your reference! Warranty / Service Request - Pro S (Semiautomatic) ***************** Inbox Black Aces Tactical Sun, Feb 6, 5:04 PM to rma Black Aces Tactical Warranty / Service Request **************** has submitted a Warranty / Service Request for a Pro S (Semiautomatic) (S/N: ***********. Replying to this email will respond directly to*******. Owner Info **************** ********************************** ****************************************************** Item Details S/N:*********** Item: Pro S (Semiautomatic) Approximate Purchase Date: 2020-07-01 Service Type: Failure to Feed Shell from Magazine, Dropping Shells/Double Feed, Action Binds Issue Description: Hello, I've been having an issue with my Pro Series S Mini for over a year and a half now where it fails to properly feed from the magazine tube. It looks like the shell carrier is being held up by the bolt release bar and won't descent far enough to engage the shell latch unless I lock the bolt back manually. Otherwise when I fire it or when I cycle the action the next shell in the magazine stays in the tube and the carrier stays stuck near it's lowest position. Also, after manually lock it to the rear hitting the bolt release will cause the shell latch to release all shells in the magazine (not snap back into place and prevent the next shell from going into the receiver), and cause them to get stuck in between the magazine tube and trigger plate. I'd have to force the front-most shell back into the magazine tube to correct the jam. It fires, extracts and ejects just fine with a shell loaded directly in the chamber however. I also noticed that the bolt release button juts out at an angle and is a bit difficult to press (in the case of the latter I initially chalked it up to the firearm being new), but I wonder if it's a sign that the bar is missing some sort of retainer in the receiver to prevent it binding against the shell carrier while preventing the shell latch from properly functioning. I'd was working with Tim S***** on this issue since summer of 2020. Since I last spoke with him (in August of that year), I've tried running numerous high brass shells through it, including Black Aces Tactical, Remington & Wolf 9-pellet 00 buck, S&B 3" 15 pellet 00 buck, Federal 1oz slugs and others. I've cleaned and re-lubed before each range trip too but the issues continued. I can't make as frequent trips to the range as I'd like due to the usual obligations (family, work etc.), and the ammo crunch but after multiple trips over the past year and a half and a lot of shells I'm thinking it's a mechanical issue. I contacted Tim recently to let him know that I've had no luck but I haven't gotten a response yet in over a week. I don't know if he still works for your company as it's been a while since I last emailed him prior to that. I don't know of anything else I can try on my end at this point. I've put more than 50 high brass shells through it so it's well past it's break-in round count. Please let me know the process to ship it in for repair or if you'd prefer me to return it for a refund. Thank you for your time, Joe I will send the Complete Item in for service. Emails Signup: Yes This e-mail was sent from the Warranty / Service Request form on BlackAcesTactical.com ******************************* Attachments Mon, Feb 21, 10:13 AM to******* Hello, Your RMA request has been approved. Your RMA number is ************ Your RMA will be active for two months, after two months if the RMA is not received it will automatically expire, and a new RMA will need to be issued. Please follow the below info prior to sending your gun in as failure to follow the instructions will result in your firearm being returned to you. You can send your gun to: Black Aces Tactical 1355 Bennett Drive Suite 129 Longwood, Florida 32750. Shipping Instructions: Make absolutely certain your firearm is unloaded prior to shipping. This includes Spent shells. Firearms with a shell in the gun live or spent will be IMMEDIATELY returned. Do not send ANY ammunition with your firearm. Remove all accessories not needed for the repair (scopes, slings, etc) we are not responsible for missing items left on the firearm. Ship your firearm or suppressor in a suitable container, packaging it securely to prevent parts from shifting and/or damage during shipping. We are not responsible for damages during shipping. We will reuse your packaging material to ship your firearm back to you. You can ship with **********, or USPS, though we recommend****. You are responsible for all shipping costs to the service center. After the repair or replacement is made Black Aces will cover the return shipping. No Exceptions Please ensure the firearm or suppressor is properly cleaned before shipping, unclean firearms and suppressors will NOT be accepted and returned. Please include your RMA number on at least 2 sides of your package in Bold Letters Please print out a copy of the RMA sheet attached to this email and include it in the package with the firearm or suppressor. For Suppressors please allow additional time for repairs as they take more time. All Firearms and Suppressors will be returned "Adult Signature Required" to the Address added into the original warranty request. If a replacement gun is necessary then they are shipped to an FFL of your choosing. No Exceptions. If your firearm is replaced we will keep the old firearm and provide you with the new one. Please review our warranty page here: Help - Black Aces Tactical Any questions please let me know. Warranty Department Black Aces Tactical [email protected] *Veteran Owned and Operated*

• Initial Complaint

  03/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a Black Aces Tactical Pro Series shotgun on 02/12/2022. I took it to the range on 02/21/2022 and had a double feed jam. The range helped get the shells out and I took it home. I attempted to cycle a used shell, but the chamber is now stuck in the forward position. I would like a replacement.

  Business response

  04/11/2022

  Business Response /* (1000, 5, 2022/03/04) */ Hello, there are a few things that we look for here at the shop. 1. Ammo- Please break in with high brass, high gas ammo like BAT or Rem 00 Express 2. Lubrication. Please ensure the chamber is properly lubricated 3. Top screws. Please ensure the top screws are not cranked down. Overtightening the top screws will throw the barrel out of alignment and impart drag on the bolt. As always, we are here to help! Please follow this link https://blackacestactical.com/warranty/ Consumer Response /* (3000, 7, 2022/03/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have sent Black Aces Tactical a request via email to honor there warranty and they have failed to respond. I have been informed by Florida Attorney General office to contact Florida Agricultural office to file a formal complaint against Black Aces Tactical. This company has failed to clear its voicemail box, leaving no other way to contact them. The shotgun chamber is stuck and will not move, that is why I am completely unsatisfied with there lame response. Business Response /* (4000, 9, 2022/03/08) */ No worries at all sir. We will ensure that RMA sends over an RMA number for you asap. Also as you can see, RMA has responded back to your warranty claim 11 days ago, however we haven't heard back from you. RMA states that if you had respinded back, he would have been happy to help further. Warranty / Service Request - Pro S (Semiautomatic) (S/N:***********) Inbox Black Aces Tactical Thu, Feb 24, 6:14 PM (12 days ago) to rma Black Aces Tactical Warranty / Service Request ***************** has submitted a Warranty / Service Request for a Pro S (Semiautomatic) (S/N: **********). Replying to this email will respond directly to ******. Owner Info ***************** *********************************** Address ***************************************************** Item Details S/N:*********** Item: Pro S (Semiautomatic) Approximate Purchase Date: 2022-02-14 Service Type: Failure to Extract Shell from Chamber, Failure to Eject Shell from Receiver, Failure to Feed Shell from Magazine, Dropping Shells/Double Feed Issue Description: Took the shotgun to the gun range and had a double feed soo bad that I need help from the range to get the shells out. Then I tried to use a black aces shell to test the cycling, but the chamber is stuck forward. Please replace or repair, thanks. I will send the Complete Item in for service. Emails Signup: Yes This e-mail was sent from the Warranty / Service Request form on BlackAcesTactical.com ******************************* Fri, Feb 25, 10:06 AM (11 days ago) to ****** Hello, All of our Pro S Guns have been tested prior to being boxed and shipped. They all properly fired two shells of either Black Aces Tactical 00 Buckshot, or slugs. They still need to be broken in using high brass, high-velocity ammo, at least 1300fps+ slugs, or buckshot. It is recommended to fire approximately 50- 100 rounds to properly break in the gun. It is also recommended you disassemble and properly clean and lubricate the firearm prior to its first use as well as familiarize yourself in its proper operation. Below is a list of what should be looked at, as well as the link to the instruction manual on our website. 1. Ammo- Please break in with high brass, high-velocity ammo 1300fps+ Buckshot or slugs. 2. Lubrication- Please ensure the chamber is properly lubricated, as well as any moving parts. 3. Top screws- Please ensure the top screws are not cranked down. Overtightening the top screws will throw the barrel out of alignment and impart drag on the bolt. 4. O ring/ Piston- Please ensure the o-ring is in the barrel lug and apply a light coat of oil, ensure both piston rings are in the piston, and make sure the gaps are at least 1/4 turn from each other. 5. Cleanliness- Please ensure the firearm is properly cleaned. 6. Lifter- If the lifter prevents the bolt from closing, push up on the lifter and the bolt will close. This is not an issue as it will not affect the performance of the gun. If after all these steps have been followed and you guarantee you fired approximately 50-100 rounds of the recommended ammo email us back and we will work on the issue further. Link to the Instruction manual: hunt grup - otomatik - pdf.cdr (blackacestactical.com) Any questions please let me know. Warranty Department Black Aces Tactical [email protected] *Veteran Owned and Operated*

• Initial Complaint

  02/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I bought a Black Aces Tactical 3+1 nickel finish pro series X shotgun (brand new) from Summit Armory in Richfield OH in May of 2021. I had only taken the gun out for use no more than 3 times, have always kept it in its case when not in use and stored in my closet. Never in a garage, attic or anywhere with extreme temperature. Upon the third use, I would see bubbling and peeling of the nickel finish. This was in the side near where the shells are inserted. This is not a part of the shot gun that gets hot during use. I had contacted BAT through their automated RMA form, filling out all required fields with an accurate description of the problem. I was contacted via email from Steven V******* who asked me to send pictures of the problem in addition to the description. Steven V******* Had approved me for an RMA and instructed that I send the gun in for service. I'm from Ohio so the cheapest ground shipment costed me $58 through USPS. I asked Steven if BAT could send me a shipping label. My request was denied. After paying for the shipping, I waited no more than two weeks I'd say and my gun comes back. To my surprise there was no work done on my gun but only accompanied with a note reading that "this issue is not covered under warranty". When I contacted Steven again through Email, he said the reason for having me send the gun in was because the problem needed to be inspected first and that only UNUSED guns are covered. This is directly contradictory to their Limited lifetime warranty as described on their website: " the Black Aces Tactical firearm will be free of defects in material or manufacture for the lifetime of the firearm." ************************************ So that's my experience with buying one of their guns. Hopefully people read this and can see what kind of company BAT is. I have photos available to anyone upon request if interested. After this I'll make sure to ever buy so much as a box of shells off this company.

  Business response

  03/03/2022

  Business Response /* (1000, 5, 2022/02/07) */ Hello, first I am sorry about your trouble. I would like to point out the reasons for the warrnarty claim being denied and then I will offer help. The gun claim unfortunately must be denied due to the gun being contunually used after being collected by you nearly 1 year ago. The gun itself is fitted with various accessories and in your complaint you've made mention that the gun has been used more than once over the last 11 months. I've enlcosed pictures of the damage to the gun. It's clear that the gun was collected in perfect cosmetic and working condition, however it seems sometime between then and now, the gun was introduced to a corrosive environment. This is evident by the corrossion not only being localized, but as can be seen in the photos also has rusted the steel component on the underside of the weapon. This is evidence of either a corrosive spill or the firearms being stored in a wet, damp condition. I would like to link our warranty page. As you can see it clearly identifies what we can and can't do. *********************************** EXCLUSIONS: THIS WARRANTY DOES NOT COVER THE COSMETIC APPEARANCE OF THE BLACK ACES TACTICAL FIREARM OR ANY DAMAGE CAUSED BY: NORMAL WEAR AND TEAR; FAILURE TO PERFORM PROPER CARE AND MAINTENANCE; ACCIDENTS, ABUSE OR NEGLECT; BARREL OR BORE OBSTRUCTIONS; FAILURE TO FOLLOW THE INSTRUCTIONS AND WARNINGS THAT ACCOMPANY THE FIREARM; OR THE USE OF DEFECTIVE, NON-SAAMI STANDARD, REMANUFACTURED, HAND-LOADED, AND/OR RELOADED AMMUNITION. IN ADDITION, ANY UNAUTHORIZED REPAIRS, ALTERATIONS OR MODIFICATIONS TO THE FIREARM WILL AUTOMATICALLY VOID THE LIMITED WARRANTY. If Black Aces Tactical examines and tests the firearm and the cause of repair is deemed to be one of the above-mentioned exclusions, the owner will be billed for any repairs deemed necessary and return shipping costs. Black Aces Tactical will not begin repairs or return firearm until payment is made in full. Warranty Service: To obtain service under this Limited Warranty, you must follow the instructions below. You are responsible for all shipping costs to the Service Center. Black Aces Tactical will not accept COD shipments of any firearm for service. After repair or replacement, the firearm or a similar model will be returned to you, return postage paid by Black Aces Tactical. If we replace the firearm, we will keep the firearm that you returned to Black Aces Tactical. Here are links to various manufactures warranty page to show that our policies are well in line with industry standard. ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************* **********- Leads to customer responsibility "The Browning Service Department is not responsible for damage incurred during shipping. Make sure your firearm is adequately packaged and insured before shipping" **************************************************************************************** *********-Nothing online indicates anything about a warranty at all. **********"******* LLC has elected not to provide any written-warranty, either "limited" or "full", rather than to attempt to comply with the provisions of the Magnuson-Moss Act and the regulations issued thereunder. There are certain implied warranties under state law with respect to sales of consumer goods. Firearms returned to ******* for service will be evaluated to determine if services will be provided at a fee or free of charge. ************************************************************* ************-CD has a decent warranty page, seems to be customer responsibility. *************************************************************************************************************************************************************************** ******************************************************************************************** ***************************************** are all very vague. Sig is as well, but they state the warranty is void if cosmetic alterations were made. ************************************************************************************ As a path forward, here's what we can recommend. Please return the gun to your point of purchase for either an exchange of full refund, and and we will work with the dealer to issue to a credit to that dealer. Consumer Response /* (3000, 7, 2022/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The "Point of Purchase" (Summit *****y) where i originally purchased the gun will not take any returns. To (once again) clear up what has happened: -The gun was used 2 times. -The gun was stored in its case, in my closet. (What do mean by closet? My bedroom AIR CONDITIONED/HEATED CLOSET. It was not stored in a garage, in an attic or anywhere adverse weather could effect it. This is not normal wear and tear after only two uses. Is it so far fetched to just say that maybe... just maybe the method of applying the finish was inferior? Or perhaps there was a miss calculation on the batch of assembled guns that one of them happened to be mine? I've own a few other guns, which are A LOT OLDER and have been used A LOT MORE than this shotgun I bought off of you and none of them have any bubbling, rust or ANY wear to be quite honest. If you want to Reach out to *************************************************************************** and give them the OK to take the gun back then sure i'll take a refund. BTW they weren't too keen on your track record either. apparently I'm the third person to recently voice a complaint against Black Aces Tactical. Also I want an additional $58 for the initial cost of shipping. Why? Because again, you were informed of exactly what the problem was and you were given some really high rez pics that any gun smith can tell what the issue is just from the pics alone. Thats what I want, because that is whats fair. You should have at least saved us all some trouble and NOT have me SENT the gun back to you if it wasn't going to be covered. How were you not able to discern the problem from the description and pics alone? But like i said, get in contact with******* *****y and have them pre approve the return AS WELL AS refunding $58 and i'll consider this done and done. Business Response /* (4000, 9, 2022/02/10) */ It appears that corrosion is attacking not only the aluminum, but also the steel elevator which essentially floats under the receiver and doesn't have contact with other metal parts. It would indicate that the gun was put away wet. Please have your dealer reach out to us at [email protected], and we will iron out some level of gun exchange. Even if they don't accept returns, you can return the gun to us, and we will compensate them. In that way you're made whole. Does this sound acceptable? Consumer Response /* (4200, 11, 2022/02/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) So in order for me to click "yes" and consider this resolved. I need you to acknowledge that the gun will be refunded and the dealer WILL be credited. Not "we'll work to find a resolution. I don't deal in gray "maybes". Ive already reached out to**** at ************* and before I drive out to Richfield to drop the gun off, I need confirmation here and now on this correspondence that you WILL refund the full price AND $58 for the shipping. (Refunding the gun on its own would have been great if you would have just done that to begin with instead of having me ship it down, THEN refuse to service the gun. So**** and I are eagerly awaiting your reply. Business Response /* (4000, 13, 2022/02/16) */ Right, to make it easy, we can exchange the item for a comparable item for equal or greater value. It may not be an exact model swap, however you will be made whole with a new gun. Will that be acceptable? Consumer Response /* (2000, 15, 2022/02/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I paid $450 for the gun. add another $58 for the cost of me shipping initially for nothing. I will accept this offer. I will drop off the gun tomorrow at******* ***** so please begin correspondence with**** over there.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩