Business ProfileforMaidPro

I had MaidPro of Orlando come clean on February 15, 2022. I paid $440 for a move-out clean. I never received an email with details on what was going to be cleaned, other than what is listed on their website. We verbally spoke about the refrigerator needing to be cleaned. I told her, Jolene, it was empty but needed to be cleaned. I requested the ceiling fans and double checked that the baseboards and inside cabinets would be cleaned. I think there was an up-charge for the refrigerator and ceiling fans. But again I don't have a list of what I was charged for, this was all verbally spoken about on the phone right before I gave her my card info - all within the same conversation. After the clean I walked the property and the whole kitchen wasn't even touched. The sink was not cleaned, or even wiped down. Inside cabinets were dirty, the refrigerator was not cleaned. There was still dirt on the floors of downstairs bathroom. The window sills were not wiped down. One of the fans was not cleaned. The windows were not cleaned and Jolene said they don't clean windows (on a move out clean? - for $440?) Mirrors were not cleaned. I tried calling and the office was closed so I was messaging with Jolene. She said she would have someone come out at 8:00am (2/17/22) to clean up what needed to be done. I agreed as we have renters coming Friday 2/18/22. In the meantime I found another cleaner as I do not trust the Maidpro team to complete the job. I reached out to Jolene 7:39am on 2/17/22 and told her to not send her team out. I requested a refund as the service was not complete, not even close to completion. She refused to offer me a refund. She became very defensive and stated her girls were there and they needed to be paid...but for what? $440 for toilets and a vacuum? We went back and forth for a little while. I am shocked at how this was handled. From the way she responds to other complaints I already know she will attack me and my home. I would like a full refund.