ComplaintsforParks Lincoln of Longwood
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Complaint Details
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Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased a vehicle from Parks on Longwood on 3/30/2024 in which a signed 90 day powertrain warranty was included. After taking it for inspection it was identified there was a leak in the rear differential, in which falls under the powertrain warranty. Parks of Longwood did not disclose knowledge of this leak prior to my purchase, and is now refusing to adhere to the 90 day warranty. Included is the purchase documents that include the warranty as well as the estimate to fix in which i am requesting reimbursement - $3,578.94Customer response
05/20/2024
Dealership has remediated the issue and claim resolved. This can be closed. Thank youInitial Complaint
09/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On August 1, 2022 we took our our Lincoln MKT to Parks Lincoln due to a warning light on the steering system that had come and gone, as we wanted to ensure it was an issue that would not re-occur. We where told it was due to a bad battery as well as a bad steering rack. The steering rack alone was quoted at $3,200. I asked if the steering rack code could have been due to the bad battery, as it's driven electronically, and I was told that it could not have been, or there would have been a low voltage error as well. I thought this odd, and took my car to another mechanic, after paying over $250 in "diagnostic and shop" fees. The other mechanic diagnosed a bad battery, replaced the battery, and the car has been driven for almost two months with no re-occurance to the steering column code. I have emailed our service advisor at Lincoln 3 times asking about a refund for the diagnostic fee, and expressing that I feel they where pushing an expensive, unnecessary repair. I have not received a reply. I would like to have my diagnostic fee refunded, as it was clearly wrong, and we did not need the over $3,200 repair they specified.Business response
11/07/2022
Business Response /* (1000, 8, 2022/10/08) */ Dealer Service Manager tried to call customer several times. Voicemail left. Dealer wants to come to amicable resolution.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.