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ComplaintsforExtreme Pressure Washing
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Complaint Details
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Initial Complaint
05/04/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I hired Extreme Pressure Washing to pressure wash my driveway, and pressure wash and seal two walkways, and my pool deck in March for a total sum around $2,000. All jobs were completed to my satisfaction aside from the pool deck sealing. Adrian, the owner/operator, applied DECO sealant to the pavers after pressure washing. This application failed, as the photos show. This failure, while apparent to the naked eye (see photos), was confirmed by three outside contractors as well as the Regional Representative for the sealant manufacturer, who sent an agent to view the pool deck. Per Extreme Pressure Washing's own account, my pool pavers already had sealant on them, which they did not remove prior to application. This caused the failure, and is directly in conflict with correct application procedures per the sealant manufacturer (see photo of guide). I asked for a refund and was denied, despite a "guarantee" on the company website. Extreme Pressure Washing agreed to come out and strip the pavers so that they could be resealed. This effort also failed, per all second opinions, including the sealant manufacturer. When I asked how the owner wished to resolve that, he informed me that he thought it was fine, and that the original sealing job was fine as well, that it had cost him a lot of money (it didn't), and that a different company could resolve the issue for me. I asked again for a refund for the original work, which he declined, informing me we could go to court, where he would countersue for the cost of the (failed) stripping job. The original pool sealing job was worth approximately $1,000. The cost to complete the failed strip job is also estimated to be around $1,000. The cost to correctly reseal the pavers is another $1,000. I asked only for a refund of the original job, so that my losses might be somewhat lessened, and instead I was threatened with a small-claims countersuit.Business response
05/05/2023
A refund has been issue already . Its a case closed.Customer response
05/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.Moreover, I requested via email on May 5 that my complaint be removed from the website. There was a misunderstanding between the owner and I with regard to a resolution, and my complaint does not accurately reflect the situation. I am happy with Extreme Pressure Washing and the solution they devised, and I would recommend them to anyone. Please have the complaint removed from the website.
Sincerely,
****** *****
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.