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            Business ProfileThe NutraKey, LLC

            Vitamins and Supplements

            Contact Information

            975 Bennett Dr

            Longwood, FL 32750-6352

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            Email this Business
            (407) 798-7962

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            975 Bennett Dr, Longwood, FL 32750-6352
            Email this Business
            BBB File Opened:
            3/24/2015
            Years in Business:
            13
            Business Started:
            10/1/2010
            Business Started Locally:
            10/1/2014
            Business Incorporated:
            10/1/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Nutrakey-health Performance
            • Macrocap Labs, Inc.
            • Repp Sports, LLC
            Business Management
            • Christopher Wagner, CEO
            Contact Information

            Principal

            • Christopher Wagner, CEO

            Customer Contact

            • Christopher Wagner, CEO
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            15 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/04/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            September 10: Placed my order September 17: After receiving order and using product, determined it to be a bad batch and contacted NutraKey via email September 26: NK asked for lot number. I responded with the information.October 4: NK offered a replacement October 8: I accepted the offer and provided my shipping address October 15: I follow up because I havent heard back.October 19: I follow up because I havent heard back. October 23: NK lets me know theyre checking stock. October 28: I follow up because I havent received an update.October 30: NK lets me know theyll follow up with the fulfillment center for stock. October 31: I thank them and ask to be followed up with. November 11: I follow up because I havent heard back. November 8: NK lets me know the flavor I originally ordered is out of stock and offer a substitution. I responded, same day, with my choice. November 10: NK lets me know they created an order and will send me tracking info. November 17: I follow up because I have not received tracking. November 24: I follow up because I have not received tracking. December 4: I follow up because this is absolutely ridiculous.
            Read More
            Read 14 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Amy L

            09/29/2021

            I placed my order almost a month ago. Apparently it was damaged in the shipping process and never made it to me. I was not notified, there was 0 communication. I had to email them as there is no number listed on the site. I received a reply from "cory" who then informed me my product had been damaged and said i would receive a new shipment. Well 3 weeks and again no communications and I had to reach out. "Cory" once again responds with more BS apologies and says they are on back order and my free shirt is no longer available in the requested size. He will pass my concerns along to management....RIGHT. Haven't heard a word from anyone but "Cory".... be wary

            The NutraKey, LLC Response

            10/01/2021

            Hey Amy! We can't thank you enough for your patience with the order. We are not notified in real-time when damages occur, but we are happy to refund or replace any damaged items in a shipment. If you would prefer to not wait during a back order period, we can also offer a swap for an item of comparable value, or again, a full refund for any backordered items. Please do not hesitate to speak with your support rep for additional options.

            Local BBB

            BBB Serving Central Florida

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