Business ProfileforCarter Water

Letter to Carter Water: On June 14, 2021 I purchased a well water treatment system (Puronics Ironmax iGen, s/n 214006 and Hydronex iGen, s/n 223890) from Carter Water. I paid $6,500 for the system, and it was installed on June 15, 2021 (see attached invoice). Unfortunately, the water treatment system has failed to perform as promised by Carter Water sales rep Jason C********. Mr. C******** assured me ALL of the issues that we were experiencing with our well water (i.e. rotten egg smell, amber color, poor taste, etc.), including potential health and safety concerns would be resolved with aforementioned water treatment system. Our well water, as treated by the equipment Carter Water sold us, continued to have a very strong, objectionable and unacceptable odor, taste and color. Furthermore, we couldn't even assume the water was safe to drink, because Mr. C******** never bothered to test the water before proposing and selling us the Puronics system. On December 28, 2021 I had a new well water treatment system installed by another company, but only after testing the water coming out of the well and presenting an appropriate solution (see attached invoice). As is turned out, our well water contains over 2 parts per million hydrogen sulfide, TWICE THE AMOUNT the equipment you sold us is designed to handle. The new system consists of a chlorination pump, chlorine solution tank, two water retention tanks and a water softener. Our well water problems were finally solved by this new system. Therefore, I would appreciate if your company would pick up the equipment you sold us (I have it stored in my garage), and refund the $6,500 I paid.