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ComplaintsforTropical Bamboo Nursery & Gardens
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Complaint Details
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Initial Complaint
07/05/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Please see the attached documentation that includes copies of email messages to Tropical Bamboo as well as a complaint sent on June 12, 2023 to the ******* Attorney General. To date, there has been no response from Tropical Bamboo nor the Attorney General. I bought 16 bamboo plants f in good faith believing that they would honor their guarntee. Your help with resolution would be greatly appreciated. Sincerely, *************************Business response
08/16/2023
The invoice/sale referenced in this dispute was for ********* **** in October/2022 (invoice attached). We (Tropical Bamboo Nursery) have email communication with the complainant, *************************, beginning November 21, 2022. All communication was between ************************* and our employee (*****************), who no longer is employed by Tropical Bamboo Nursery (as of May/2023).
************************* (not ***************************) has requested a refund (per our guarantee) for live, tropical plants (bamboo) that did not survive the winter in the ******, ** area.This is our written guarantee (also clearly printed on the attached invoice).
Guarantee:
Our 90-day refund or replacement guarantee applies to bamboos that have been properly planted, watered, and maintained outdoors in the landscape in an appropriate tropical or subtropical climate. If a plant fails due to, or has a problem related to, a cultural factor here at the nursery, we guarantee against such problems within the 90-day window.******, ***** is not a tropical, or sub-tropical climate. The **** climate zone for ****** is zone 8. The MINIMUM **** climate zone listed on the bamboo species purchased is 9A. The LOW temperature in ******' winter of 2022/2033 was 11 degrees F. The MINIMUM, non-sustained temperature for the tropical bamboo plants purchased is 21 degrees F.
Our 90 day guarantee is/was no longer valid when the bamboos were planted in inappropriate conditions.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.