ComplaintsforLake Carlton Arms

• Initial Complaint

  07/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/23/23 I got a knock on my door stating that my guest had hit a car and drove off. Mind you, No witnesses. ***************** did own investigation and didnt find any evidence that it was by my guest. That same situation the complex told me that my guest needed to be leave complex by 9am the next morning. Told guest they had to go. Because they were upset and advised me that their car wasnt the one in crash the neighbor(assistant manager) of complex husband called cops because of this. I am a l****** woman all he could do is laugh at the situation draw attention when I was doing what was told to not lose my residence. *** lived in the complex for 6yrs never had issues before. The other neighbors on the other side have cops called non stop. They are man and woman couple never got kicked out? They served me with a 7days termination of lease without cure. I am now couch surfing. Found out by others that they are renting it out for 650$ more a month. Is this why they made me homeless? Discrimination against. I have filed with Hillsboro county. Also the county commissioner is close with my family. Sheriff and all. Theyve all reviewed this situation and have backed me in how disgustingly theyve handled this situation. *********************** blamed it on corporates decision instead of communicating or anything.

  Business response

  07/17/2023

  On 6/23/23 Hillsborough ********************** reported to Lake Carlton Arms apartment community regarding a disturbance involving vehicular damages at approx.. 12:18am. It was determined that the guest of ************************* #*** had been fighting with the resident (******************) and driven off intoxicated damaging other parked vehicles in the community. Neighbors called the proper authorities and provided witness statements to the incident. On site staff reported to the incident and submitted a detailed report to Management.
  
  Lake Carlton Arms is an equal housing opportunity provider and therefore does not discriminate on the basis of race, color, ***, national origin, religion, disability, or familial status. As a Landlord, we reserve the right to exclude and/or No Trespass from the apartment community guests or others who, in our judgement, have been violating the law, violating their Lease Contract, or any apartment rules, or disturbing other residents, neighbors, visitors, or owner representatives.
  
  A standing history of incidents has occurred and been reported to/by Hillsborough ********************** and Lake Carlton Arms Management for ******************. While Management takes a balanced approach to resolving all tenant/landlord disputes. Given the history of numerous complaints for the household and severity of this incident involving only automobiles, but could have been property damage or personal liability, Lake Carlton Arms issued a standard 7-Day Notice Noncompliance Without Opportunity To Cure. This is the prevailing practice for a Landlord when any resident is found to be in violation of their Lease Contract. More specifically, ****************** is found to be in violation of her Lease Contract; Section 19 Community Policies or Rules; Section 21 Prohibited Conduct; and, the general policy outlined in the Resident Handbook requiring residents Please conduct your activities in and around the buildings in a manner so as not to interfere with the rights, comforts, or convenience of other residents.
  
  The 7-Day Notice Noncompliance Without Opportunity To Cure was issued to ****************** on June 26, 2023. On July 4, 2023 ****************** removed her electric account with **** from her name and had it transferred back to the Landlords name. ****************** willingly vacated her apartment on July 7, 2023. At this time, the Landlord considers this matter closed as ****************** is no longer a resident of the community. The complaint submitted to the BBB stated Desired Settlement is Billing Adjustment. Given that this matter is not regarding a billing concern and ****************** vacated on July 7, 2023 with a balance owed to the Landlord for unpaid utilities and a pro-rate for Julys rent, the Landlord sees no validity in the complaint.

• Initial Complaint

  06/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  After moving out prior to the end of my lease, I received no correspondence regarding money owed until I received a collections letter 3 months later. I was informed I had supposedly been sent a certified letter regarding the debt, and my 40 days to pay or arrange payment for the debt had passed. I never received this letter, and have proven through information they have provided that the letter was returned to them in April. I have requested that I therefore receive 40 days to resolve the debt from last Friday when I actually first saw the invoice, but they are refusing to ***** this request.

  Business response

  07/11/2023

  In accordance with Florida Statute 83.49(3) the required certified letter of Intent to Impose Claim on Security was sent to the last known address on March 03, 2023. **************** was made aware of the fees associated with terminating his lease prior to vacating. Pursuant with the ******* Statue once the certified letter has been sent all the Landlord obligations have been satisfied. 

  Customer response

  07/11/2023

   
  Complaint: 20245594
  
  I am rejecting this response because:

  for reasons unknown to me, the letter was returned to Lake Carlton Arms.   Although this showed them I had never received their move out invoice, no effort was made to share this information with me.  It was a few weeks before I ever saw an invoice, and that is the point when Lake Carlton should have granted me a time frame to resolve the debt.  They need to accept responsibility and react professionally to the fact that I never saw an invoice until after they had turned the debt over to collections, knowing full well due to the returned certified letter that I had never seen the enclosed invoice  

  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩