Business ProfileforMorgan Kitchens, LLC

STAY AWAY! They told me I would receive a free quote that is good for one year. That "free" quote will cost you a contract signature, AND a cash deposit or a credit approval. Otherwise, the quote goes away when the rep leaves. Also, I was promised and it was written on my entry form I was to receive 50% off installation. Every time i brought it up, the rep ignored me and offered me her standard discounts for company marketing. I had part of a wall I wanted removed, and she got manager approval to do it. But she was a "Designer" not an installer or structural engineer, so she had no clue if it could be done or not. She kept telling me to ask the installer when he comes. Well I was pressured into signing the agreement in order for her to send me the installer. She told this was not high pressure sales... BS, making me sign the contract to keep a price and send an installer is high pressure to me. She was at my house for 5 hours until 11:30PM when she said we can continue in the morning. The next day I was approved so I called the company to schedule the engineer/installer. The whole project was depending on if the wall was load bearing or not and could be removed. When I called, spoke with Manager and asked for the engineer/installer to come on Saturday, which was the last day of my 3 day window to cancel. She said she understood my concern but was not going to send an installer on Saturday and she said they don't remove walls and she needed to talk to someone else. I was shocked that she was going to do nothing, she was purposely going to let my 3 days expire so I would be locked into the contract. She also pointed out that they are not responsible for anything the rep says and everything needs to be in writing. It should have been written that I wanted the installer out in 3 days, ridiculous! She told me how to cancel so now I have to write a letter and mail it to them. Complete waste of time and my credit took a hit. And their sign is in my yard!